Account Operations Director

Ladders; United States; Remote; USD 130,000 - 155,000; Full time

Benefits offered by this job

401(K) plan

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

Ladders is seeking an Account Operations Director to lead governance and operational execution for a large, multi-site account in the Real Estate & Construction space. You will partner with field teams, vendors, and internal stakeholders to keep priorities aligned and client expectations on track.

The role emphasizes translating operational data into actionable insights, managing invoicing, SLA monitoring, and building AI-driven workflows to improve efficiency while ensuring compliance.

Qualifications

• Bachelor's degree preferred
• 8-12 years of relevant experience in facilities management or account operations
• Experience managing client governance for large, multi-site accounts; transportation or government experience preferred
• Proven ability to deliver results through matrixed teams and cross-functional partners
• Demonstrated competence in applied AI, including building and maintaining AI-assisted workflows
• Familiarity with CMMS platforms and financial systems; ability to reconcile data across systems
• Strong communication skills for conveying complex information and performance expectations
• Advanced Excel skills and proficiency in Word, Outlook, PowerPoint, and Teams

Responsibilities

• Own the client governance cycle, including operational meetings and client-facing reports
• Maintain action item trackers and assign tasks to the field team with clear priorities
• Triage client requests and prepare the account leader for discussions
• Manage monthly accruals and invoicing operations according to client contracts
• Monitor SLA performance and convert data into actionable insights for the field team
• Lead provider escalations and manage compliance issues with vendors
• Design and maintain AI workflows to enhance operational efficiency

Skills

Client governance

Cross-functional collaboration

AI workflows

Data-driven insights

Communication skills

Excel proficiency

Education

Bachelor's degree preferred

8-12 years of relevant experience in facilities management or account operations

Tools

CMMS platforms

Financial systems

Excel

Word

Outlook

PowerPoint

Teams

Job description

For our client, we are seeking a Account Operations Director to join the team of a leader in the Real Estate & Construction space. This role will lead client governance and operational execution for a large, multi-site account, with a strong focus on service delivery, reporting, and cross‑functional coordination. The position will partner closely with field teams, vendors, and internal stakeholders to keep priorities aligned and client expectations on track. It also requires translating operational data into actionable insights that support performance, compliance, and continuous improvement.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $130,000 – $155,000 annually

Responsibilities

• Own the client governance cycle, including operational meetings and client-facing reports
• Maintain action item trackers and assign tasks to the field team with clear priorities
• Triage client requests and prepare the account leader for discussions
• Manage monthly accruals and invoicing operations according to client contracts
• Monitor SLA performance and convert data into actionable insights for the field team
• Lead provider escalations and manage compliance issues with vendors
• Design and maintain AI workflows to enhance operational efficiency

Qualifications

• Bachelor's degree preferred
• 8-12 years of relevant experience in facilities management or account operations
• Experience managing client governance for large, multi-site accounts; transportation or government experience preferred
• Proven ability to deliver results through matrixed teams and cross‑functional partners
• Demonstrated competence in applied AI, including building and maintaining AI‑assisted workflows
• Familiarity with CMMS platforms and financial systems; ability to reconcile data across systems
• Strong communication skills for conveying complex information and performance expectations
• Advanced Excel skills and proficiency in Word, Outlook, PowerPoint, and Teams

Benefits

• 401(K) plan
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Our client is an equal opportunity employer. We encourage you to apply even if you don't meet every qualification—your background could be exactly what this team needs.