Account Onboarding & Operations Analyst

Bank of America; South Dakota; On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Support resources

Job summary

Bank of America is hiring for an onboarding and maintenance role within the Merrill team. This position supports opening and maintaining brokerage accounts, reviews documentation, and provides timely service to internal partners and clients.

The role requires handling a high-volume caseload with a focus on 48-hour turnaround, strong communication skills, and adherence to guidelines. Flexible hours and in-office policy are noted.

Qualifications

• Minimum 1 year of experience supporting Merrill Wealth Management brokerage accounts in service or operations.
• Experience managing a high-volume personal caseload, prioritizing work to consistently meet 48-hour turnaround timeframes
• Demonstrated ability to apply judgment within established guidelines to resolve routine exceptions while maintaining risk awareness and escalating issues appropriately
• Strong written and verbal communication skills for effective phone and email interaction with internal partners
• Ability to be flexible within the hours of 8:00 AM - 6:00 PM Monday through Friday
• Minimum 1 year of experience reviewing legal and/or tax documentation
• Experience using (SRP) Service Request Portal

Responsibilities

• Performs onboarding and maintenance of accounts and reviewing required account documentation by validating items for good order, and completing required updates
• Reviews and approves required account documentation by approving or completing cases and obtaining legal review or approved exceptions when needed
• Performs moderate levels of research, follow-up and resolution of more complex routine research requests
• Proactively finds risk and opportunities for process improvement based on an understanding of how the work affects other operational units by executing control reports and storing required evidence
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service by providing status updates, returning items for missing information, and confirming when requests are completed
• Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work affects other operational

Skills

Account Management

Customer and Client Focus

Oral Communications

Research

Analytical Thinking

Attention to Detail

Collaboration

Problem Solving

Prioritization

Recording/Organizing Information

Result Orientation

Numerical Reasoning

Tools

Service Request Portal

Job description

Bank of America is hiring for an onboarding and maintenance role within the Merrill team. This position supports opening and maintaining brokerage accounts, reviews documentation, and provides timely service to internal partners and clients.

The role requires handling a high-volume caseload with a focus on 48-hour turnaround, strong communication skills, and adherence to guidelines. Flexible hours and in-office policy are noted.