Account Nephrology Representative

Natera; Atlanta (GA); On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Car allowance

RSUs

Uncapped commission

Job summary

Natera in Atlanta seeks an Account Nephrology Representative to drive nephrology territory growth, working with an Organ Health Specialist to expand Renasight adoption among nephrology accounts.

You will build relationships with nephrologists and clinic staff, execute territory plans, and manage stakeholder communications to optimize the customer experience across the CKD community.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 2+ years of experience in sales, account management, customer success, or a related customer-facing role.
• Strong verbal and written communication skills.
• Excellent organizational and time-management skills with strong attention to detail.
• Demonstrated ability to build relationships and effectively engage with customers.
• Ability to work independently while collaborating closely with a broader sales and cross-functional team.

Responsibilities

• Partner with the Organ Health Specialist to execute territory plans and achieve sales objectives.
• Support activities designed to grow revenue and expand adoption across assigned nephrology accounts.
• Identify opportunities within existing and prospective accounts to increase customer engagement and utilization.
• Conduct consistent outreach and follow-up with nephrologists, clinic staff, and key decision-makers.
• Support new account development and onboarding to ensure a seamless customer experience.
• Develop a strong understanding of the territory, including key accounts, customers, market dynamics, and growth opportunities.
• Build and maintain strong relationships with healthcare providers, clinic personnel, and other key stakeholders.
• Serve as a day-to-day resource for provider offices, helping address account-related questions and support needs.
• Assist customers with documentation, order status, account questions, and other needs related to the customer experience.
• Coordinate meetings, follow-up communication, and ongoing engagement with provider offices.
• Monitor open customer requests and ensure timely follow-through and communication.
• Partner with internal teams, including Inside Sales, Customer Experience, Laboratory Operations, and other cross-functional partners, to resolve customer needs efficiently.
• Maintain accurate and timely documentation of account activity, customer interactions, and sales activity within CRM and internal systems.
• Help ensure a consistent, high-quality experience throughout the customer journey.
• Effectively utilize internal tools, reporting, and data to support territory planning and account prioritization.

Skills

2+ years in sales

Relationship building

Communication

Time management

Education

Bachelor’s degree or equivalent

Job description

The Account Nephrology Representative (ANR) is a field-based sales role within Natera’s Organ Health division, focused on supporting the growth and development of an assigned nephrology territory.

Territory is Atlanta, Georiga West

The ANR partners closely with anOrgan Health Specialist (OHS) to drive territory growth, strengthen customer relationships, expand market adoption, and support commercial execution across nephrology accounts. This role engages directly with nephrologists, clinic staff, and other key stakeholders to support the adoption and utilization of Renasight™ within the chronic kidney disease (CKD) community.

This is an excellent opportunity for a motivated, relationship-driven sales professional who is looking to build experience in healthcare, diagnostics, and nephrology sales while developing the skills needed to take on increased territory ownership over time.

PRIMARY RESPONSIBILITIES

• Partner with the Organ Health Specialist to execute territory plans and achieve overall sales objectives.
• Support sales activities designed to grow revenue and expand adoption across assigned nephrology accounts.
• Identify opportunities within existing and prospective accounts to increase customer engagement and utilization.
• Conduct consistent outreach and follow-up with nephrologists, clinic staff, and key decision-makers.
• Support new account development and onboarding to ensure a seamless customer experience.
• Develop a strong understanding of the territory, including key accounts, customers, market dynamics, and growth opportunities.
• Build and maintain strong relationships with healthcare providers, clinic personnel, and other key stakeholders.
• Serve as a day-to-day resource for provider offices, helping address account-related questions and support needs.
• Assist customers with documentation, order status, account questions, and other needs related to the customer experience.
• Coordinate meetings, follow-up communication, and ongoing engagement with provider offices.
• Monitor open customer requests and ensure timely follow-through and communication.
• Partner with internal teams, including Inside Sales, Customer Experience, Laboratory Operations, and other cross-functional partners, to resolve customer needs efficiently.
• Maintain accurate and timely documentation of account activity, customer interactions, and sales activity within CRM and internal systems.
• Help ensure a consistent, high-quality experience throughout the customer journey.
• Effectively utilize internal tools, reporting, and data to support territory planning and account prioritization.

QUALIFICATIONS

• Bachelor’s degree or equivalent professional experience.
• 2+ years of experience in sales, account management, customer success, or a related customer-facing role.
• Strong verbal and written communication skills.
• Excellent organizational and time-management skills with strong attention to detail.
• Demonstrated ability to build relationships and effectively engage with customers.
• Ability to work independently while collaborating closely with a broader sales and cross-functional team.

KNOWLEDGE, SKILLS, AND ABILITIES

• Thrive in a fast-paced, evolving environment and be comfortable navigating ambiguity.
• Be highly self-motivated, flexible, results-oriented, and driven to succeed.
• Demonstrate a strong sense of urgency and accountability.
• Think strategically while also being willing and able to execute tactically.
• Possess strong interpersonal skills and the ability to develop trusted customer relationships.
• Demonstrate excellent written and verbal communication skills with the ability to effectively engage both internal and external stakeholders.
• Effectively prioritize competing responsibilities and manage time across a dynamic territory.
• Be comfortable using data and reporting to identify opportunities, prioritize accounts, and support sales execution.
• Demonstrate the ability to quickly learn new products, clinical concepts, software, and reporting systems.
• Bring a growth mindset and a strong desire to develop within a healthcare sales organization. In addition to a base salary, we offer uncapped commission, a car allowance program, and Restricted Stock Units (RSUs).

The compensation package listed is for 1st year OTE, which are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. On-target earnings (OTE) represent the total potential income an employee can earn by achieving 100% of their performance goals. It combines a base salary with commissions and serves as an estimated figure rather than a guaranteed amount, providing a guideline based on average performance outcomes.

On-target earnings (OTE)

$95,000 - $115,000 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees,