Account Manager (West Coast, NZ)

Halter; United States; Remote; USD 39,000 - 53,000; Full time

Benefits offered by this job

Southern Cross Health Insurance

6 months parental leave

Wellness leave & unlimited annual use

Job summary

Halter is seeking a driven Account Manager to join our West Coast team. You’ll own retention, renewals and expansion with existing dairy farm customers, while partnering with product teams to deliver value on the ground.

You’ll travel regularly to farm sites, onboard and train customers, and build trusted relationships that help farmers reach ambitious production and sustainability goals. With 3–5 years in relationship or account management, you’ll combine strong business sense with genuine care

Qualifications

• Experience in relationship management or account management with customers.
• 3–5 years in relationship or account management roles.
• Experience in dairy farming or agriculture is a bonus.

Responsibilities

• Own retention, renewals and expansion targets for regional revenue.
• Ensure farmers extract full value from the company system.
• Renew customer agreements and drive on-farm goals.
• Onboard, train and implement the system on customers’ farms.
• Build genuine relationships with farmers and teams.
• Partner with customers to set goals, timelines and metrics of success.
• Provide timely support for technical or operational challenges.
• Represent the brand and build local networks within the community.
• Advocate for customers with product teams to relay on-ground feedback.
• Provide farmer-centered advice on reproduction, pasture and agronomy.
• Support a positive team environment.

Skills

Relationship management

Account management

Sales

Customer focus

Job description

About the company

At the company, we're on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using the company to break free from the time‑intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with the company. It's changing lives and transforming an industry. People join the company to do meaningful work. By joining us you'll be solving challenging problems within a talented team and a culture built for high performance. Our team out‑think, out‑work and out‑care. We're committed to delivering real change in the world - this isn't easy, and in truth, we love that it's hard.

We're backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab's Peter Beck and Icehouse ventures.

To find out more, visit our LinkedIn & Instagram.

About the role

We're looking for a driven, high‑performing Account Manager to join the momentum and help shape the future of farming in the West Coast region. This is an opportunity to positively disrupt an industry and pioneer groundbreaking change, working with some of the highest‑performing dairy farms in New Zealand. Serving as the primary point‑of‑contact for the company customers, you will be passionate about driving farmer success for one of the world’s fastest‑growing companies that will transform how they farm to become leaders in productivity and sustainability. You will be backed by a team of exceptional people on the ground in the South Island and at the company's Auckland HQ, to ensure this is the best job you'll ever have.

Location

This role is to be based anywhere in the West Coast region. Frequent travel is required as part of the position.

What your day could look like

• Revenue Retention & Expansion: You will own the retention, renewals and expansion targets of the company's existing revenue in the region.
• Ensure farmers are extracting full value from the company to achieve their goals and ultimately understand the impact it's having on their farming business.
• Account Management: Responsible for renewing customer agreements and expanding the revenue of existing the company customers, by adding value in every interaction to drive on‑farm goals and performance.
• Deployment: Supporting the onboarding, training and implementation of the the company system on customers' farms, ensuring all relevant farm owners, managers, and workers are able to successfully use the system.
• Relationship Building: Proactively cultivate genuine and trustworthy relationships with farmers, their teams, and families, fostering strong connections and understanding.
• Farmer Success: Strategically partnering with customers to establish clear business goals, timelines, priorities and metrics of success.
• Problem‑Solving: Provide prompt and effective communication and support to farmers and team members, addressing technical or operational challenges with expertise and efficiency.
• Community & Networking: Represent the the company brand with pride, lead local discussion groups, and proactively build strong networks within the community for increased brand visibility and connections.
• Customer Advocate: Acting as the voice of the customer and bridging the gap with our product teams to provide important context about what is happening on the ground with our farmers and their animals.
• Technical Expertise: Working closely with our product teams to provide technical and practical advice from a farmer’s perspective on everything reproduction, pasture and agronomy.
• Contribute to a positive team environment, supporting others to succeed and role modelling the company’s Operating Principles.

We're backing potential over polish. These are the traits that matter most

• A great human first: You bring integrity, humility, and care. You do what you say you'll do. You show up for your farmers and your teammates.
• Lifelong learner mindset: You're genuinely curious. You ask questions, seek feedback, and are excited to keep leveling up alongside a world‑class team.
• Hunger and grit: You love chasing ambitious goals, solving hard problems, and sticking with it when things get tough.
• Positive energy and team spirit: You lift the people around you, not drain them. You enjoy collaborating, sharing ideas, and celebrating others' wins as much as your own.
• Comfort in a fast‑moving environment: You're at your best when things are dynamic. You can work autonomously, manage your time well, and stay focused on what matters most.

Experience that helps you hit the ground running

• A background in relationship management, account management, sales, or working closely with customers.
• Experience in dairy or the wider ag sector is a bonus, but not a deal breaker if you bring strong learning agility and a genuine passion for helping farmers succeed.
• A foundation of business acumen and a willingness to deepen it on the job.

Who we're looking for

• 3‑5 years of experience in relationship management/account management roles.
• Experience in dairy farming or within the agriculture sector with a deep passion for helping farmers succeed.
• Strong business acumen.
• Positive attitude and collaborative team player who excels at overcoming challenges.
• The ability to thrive in a dynamic, fast‑paced working environment with a high degree of autonomy.
• A hunger for success and personal growth, and an eagerness to evolve alongside a world‑class team.

Our Benefits

• Healthy body, healthy mind. We're partnered with Southern Cross Health Insurance to support your well‑being.
• We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family.
• Our time to recharge is valued, we're offered wellness leave and unlimited paid annual leave.

Join our team

the company is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under‑represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don't necessarily tick every requirement on this job description.

Why our team loves working at the company:

Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.

Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems.

You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund.

This isn't easy, and we love that it's hard. Working at the company will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: 'Joining the company is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!'