Account Manager - Washington, DC

MetLife group; McLean (VA); Hybrid; USD 63,000 - 85,000; Full time

Job summary

A leading financial services company is seeking an Account Manager to support regional business delivery. Responsibilities include managing key client relationships, coordinating with internal teams, and ensuring high customer satisfaction. Ideal candidates will have strong experience in account management and group benefits.

Benefits

Comprehensive health plan

401(k) with employer matching

Tuition assistance

Employee Assistance Program

Parental leave

Qualifications

• 3+ years related experience in account management or customer service.
• Strong knowledge of group benefits products.
• Ability to analyze data for renewal decisions.

Responsibilities

• Build and maintain strong relationships with broker account teams.
• Accountable for customer and broker facing meetings.
• Track performance and provide insights for improvement.

Skills

Customer satisfaction

Relationship building

Problem-solving

Analytical skills

Communication

Education

High School diploma

Bachelor’s degree in related field

Tools

Salesforce

Microsoft Suite

Job description

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Role Value Proposition

Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.

Location(s)

• Posting Location: McLean, Virginia
  
  

City/Cities

McLean

Country

United States

Working Schedule

Full-Time

Work Arrangement

Hybrid

Travel Required

25%

Relocation Assistance Available

No

Posted Date

20-May-2025

Job ID

6941

Description And Requirements

Role Value Proposition

Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.

Key Responsibilities

• Directly aligned to assigned distributions’ book of business for 2-5K lives
• Accountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyalty
• Facilitate weekly calls with internal partners who share common broker/customer relationships to ensure deliverables are met
• Serve as the single point of contact with overall accountability for broker service-related customer inquiries and escalations, and work with internal partners to meet expectations and resolve all concerns including but not limited to experience reports and broker commissions.
• Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/revenue, in collaboration with Account Executive, and Underwriting.
• Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant.
• Track the performance of the services provided, analyze results and provide insights and recommendation for improvement. Present results, along with other members of the MetLife account team, at Broker Stewardship.
• Actively participate in finalist meetings for prospective customers and implementation meetings, as needed
• Demonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.)
• Responsible for book of business renewal oversight and persistency and profitability outcomes, in coordination with Account Executive and Underwriter.
• Develop and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients engaged.
• Maintain accurate customer information, references, and account plans in salesforce.com, in collaboration with Client Service Consultant.
• Ensure timely submission and validation of Broker of Record (BOR) changes.
• Additionally, ensure all compliance requirements are met.
  
  

Required Experience And Skills

• 3+ years related experience, such as account management or customer service working in a fast paced, complex environment
• Strong group benefits product knowledge and possess knowledge of plan designs, benefit features and how claims are paid.
• Proactive customer focused mindset
• Strong focus on customer satisfaction and obtaining results
• Proven ability in building relationships both internally and externally with people at all levels of the organization
• Ability to analyze data to influence and execute on renewal decisions
• Excellent presentation skills, oral and written communication skills
• Attention to detail
• Lead team meetings
• Critical thinking and problem-solving skills to deliver client focused solutions
• Strong commitment to meeting metrics
• Proficient computer navigation skills and ability to work in multiple systems simultaneously (Microsoft suite, different company platforms)
• Proficient experience using Salesforce
• High School diploma
• Must already hold or be able to obtain State Life, Accident and Health license within 90 days of date of hire
• Regular travel in local market (10% - 20%)
  
  

Preferred Experience And Skills

• Bachelor’s degree in related field
• 5+ years related account management or customer service experience in the insurance industry
• Strong understanding of industry marketplace and legal developments
• Strong focus on customer satisfaction and obtaining results
  
  

The salary range for applicants for this position is 63,500 - 84,700 + Incentive.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces for 2024, as well as the 2025 Fortune 100 Best Companies to Work For , MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

63,500 - 84,700 + Incentive

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Insurance

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