Brand Success Manager

Faire; Carlsbad (CA); Hybrid; USD 112,000 - 154,000; Full time

Benefits offered by this job

Equity

Benefits

Hybrid work arrangement

Job summary

Faire is seeking a results-oriented Brand Success professional to manage a book of ~250 brands, coach them on strategies, programs, and events, and drive sales via the company’s wholesale platform. You’ll engage brands across email, calls, and in-person meetings, and aim to upsell new products and programs.

You will own brand relationships, drive adoption of Direct via ads and partnerships, and collaborate with support, product, design, and marketing to size blockers and prioritize development.

Qualifications

• 3–5 years in sales, account management, or business development.
• Experience using Salesforce and data visualization tools.
• Customer-obsessed: advocate for customers and small businesses.
• Goal-oriented; quota-based responsibilities.
• AI-native: leverage AI to streamline workflows.
• Strong communicator, both written and verbal.
• Ownership mentality with bias to action.
• Relentlessly resourceful and adaptable.
• Growth mindset with openness to feedback and learning.

Responsibilities

• Regularly engage with brands via email, phone, in person, and video calls.
• Own your book of business and the revenue outcomes you drive.
• Develop and manage brand relationships built on trust.
• Drive high-value adoption and ongoing usage of Direct to maximize retailer acquisition.
• Drive adoption and retention in brand-funded programs (Ads, Insider).
• Identify growth opportunities and coach brands from strategy to execution.
• Communicate new product releases and updates to accounts.
• Synthesize voice of the customer to guide feedback for product work.
• Collaborate cross-functionally with support, product, design, and marketing.
• Use data and reports to inform actions and beat goals.
• Be relentlessly resourceful and act with urgency.
• Be adaptable to changing business needs.
• Foster an inclusive and energetic team culture.

Skills

Sales experience

Account management

Data tools (Salesforce, viz)

Strong communicator

Ownership mindset

Growth mindset

Agile & flexible

Collaborative

Creative problem solving

Tools

Salesforce

Data visualization software

Call recording tools

Job description

About the company

the company is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At the company, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.

We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

The mission of the Brand Success team is to partner with and coach the highest potential brands to most effectively utilize the company’s wholesale platform - to grow their sales and simplify their operations. We are seeking a results-oriented customer success / account management professional to manage a book of ~250 brands. You will be responsible for engaging and coaching brands within your book on strategies, tactics, programs, products, and events on the company, in addition to supporting their day-to-day operations. You will be accountable for driving high-value brand actions using a tailored brand-specific approach. Your success in the role will be based on hitting sales goals related to our brands’ utilization of the company’s tools and upselling them on new products and programs we are launching.

What you’ll do

• Regularly engage with brands across scaled and 1:1 email, phone, in person, and video calls

• Owns your book of business + revenue outcomes you’re responsible for driving

• Develop and manage customer relationships, built on trust and credibility

• Drive high-value adoption and ongoing usage of the company Direct via brand sales and marketing efforts to maximize Retailer Acquisition

• Drive customer adoption and retention within brand-funded programs such as Ads and Insider Partnership

• Identify growth opportunities for your brands, and coach them from strategy through execution

• Communicate new product releases and updates to your accounts

• Synthesize, measure, and communicate the voice of the customer to provide actionable and invaluable feedback to help size blockers and prioritize product development

• Collaborate cross-functionally on various initiatives to further the success of our brands (support, product, design, marketing, etc.)

• Use data, graphs and reports to truth seek and drive action to beat goals

• Be relentlessly resourceful, scrappy and act with urgency to ensure the company’s success

• Be adaptable to changing business needs and goals

• Foster a psychologically safe, motivating, inclusive and energizing team culture

Qualifications

• Experience: You have 3-5 years of experience in sales, account management, or business development in a fast paced environment; You have experience using a variety of fundamental sales and data tools (e.g. Salesforce, data visualization software, call recording tools)

• Customer obsessed: You always do what’s right for the customer; are our customers’ strongest advocate; you understand the needs and priorities of small businesses, and are excited to help these small businesses be successful.

Goal-oriented: This is a quota-based role! We want you to be motivated to exceed your goals.AI Native: You operate AI-first, leveraging AI tools to streamline your workflows and strengthen your pitch.

• Strong communicator: You are excellent at listening and at communicating ideas clearly and succinctly both in verbal and written form. You can aggregate customer feedback to influence cross-functional stakeholders/decisions.

• Ownership mentality: You are an owner and are willing to go above and beyond your job description to help your team succeed. You have a bias to action, and a willingness to figure things out.

• Relentlessly resourceful: You won’t quit and are willing to do whatever it takes to make brands and our team succeed

• Growth Mindset: You are self aware and can identify your own strengths and weaknesses. You have intrinsic curiosity and is eager to accept feedback and actively seek out ways to get better every day

• Agile and flexible: You have an ability to learn fast, iterate, and be adaptable. You are resilient and bounce back when things get tough.

• Collaborative: You empathize with and work well across teams; You want to be around others who share your goals and you want to be growing and achieving together. You share best practices and you see your team’s success as your own.

• Creative problem solving / innovation: You can come up with creative solutions to customers’ problems. You can create, iterate, and evolve the Brand Success strategy, process, and tactics to help build an effective and efficient motion.

• Analytical rigor: You are effective at leveraging data to identify and discuss actionable insights; You are able to track, analyze, and communicate key performance metrics

Salary Range

San Fransisco and New York: the OTE pay range for this role is $112,000 to $154,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

**Hybrid the company employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday).* Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.*

Why you’ll love working at the company

• Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.

• Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.

• Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours.

• Real rewards. Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work.

• Belonging: We're intentional about building an environment where every the company employee has equal access to opportunities, growth, and success.

the company was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Vent