Account Manager, Strategic Partnerships | California -Bay Area

Talkiatry; San Francisco (CA); Remote; USD 75,000 - 85,000; Full time

Job summary

An innovative firm is seeking an Account Manager to enhance strategic partnerships in the Bay Area. This role involves cultivating strong relationships with referral partners, ensuring they are engaged and profitable. You will work collaboratively with internal teams, manage partner expectations, and drive growth opportunities. With a focus on problem-solving and communication, you will thrive in a dynamic environment dedicated to improving mental health care. Join a diverse team at a fast-paced startup that values flexibility, career growth, and team well-being.

Benefits

Health coverage

401K

PTO

Paid parental leave

Career growth opportunities

Flexible location

Qualifications

• 4+ years’ experience in healthcare business development or account management.
• Mental health experience is a plus.

Responsibilities

• Manage long-term relationships to increase engagement and patient growth.
• Collaborate with the Strategic Partnerships team to identify growth opportunities.

Skills

Account Management

Business Development

Customer Success

Relationship Building

Communication Skills

Problem-Solving

Education

Bachelor's degree in Business

Bachelor's degree in Sales

Bachelor's degree in Psychology

Bachelor's degree in Healthcare

Tools

CRM software (e.g., HubSpot)

Microsoft Office

Job description

Account Manager, Strategic Partnerships | California -Bay Area

We are seeking an Account Manager, Strategic Partnerships to cultivate strong, trusted relationships with our referral partners in the Bay Area and drive the success of our partnerships. Your primary goal will be to ensure these relationships are engaged, profitable, and long-lasting.

This role will require regular travel within the Bay Area. Reporting to the Head of Account Management, you will collaborate with internal and external stakeholders across a portfolio of named accounts. To excel, you must have strong communication and relationship-building skills, with experience in Account Management, Business Development, and/or Customer Success within healthcare or mental health industries.

You are a proactive problem-solver and strategic thinker, known for your ability to listen, communicate, and adapt in dynamic environments. You thrive in a mission-driven organization and are resourceful, empathetic, and eager to nurture partner relationships.

About Talkiatry:

Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to improve access and quality of treatment.

60% of adults in the U.S. with a diagnosable mental illness go untreated annually due to inaccessibility, and 45% of clinicians are out of network with insurers. We leverage technology and a human-centered approach to provide necessary care and support psychiatrists.

You will:

• Manage long-term relationships to increase engagement, patient growth, and provider retention
• Proactively communicate with partners to build trust and set expectations
• Collaborate with the Strategic Partnerships team to ensure seamless transition to Account Management and identify growth opportunities
• Act as liaison between referral partners and internal teams
• Engage with operational leads, referral coordinators, staff, and doctors to understand and meet their needs
• Coordinate and lead training sessions for doctors and staff on Talkiatry services and referral workflows
• Ensure partners are informed about our services to grow referrals and convert to new patient appointments
• Handle issue resolution, escalations, and problem-solving to maintain strong partnerships
• Work cross-functionally to enhance the partner experience
• Prepare and present partnership performance reports and forecasts
• Expand partnerships with tailored solutions
• Attend conferences and networking events to build brand awareness and relationships

You have:

• Based in Northern California
• 4+ years’ experience in healthcare business development or account management
• Mental health experience is a plus
• Ability to travel within the Bay Area (approximately 75%)
• Bachelor's degree in Business, Sales, Communications, Psychology, Healthcare, or related field
• Proficiency in CRM software (e.g., HubSpot) and Microsoft Office

Why Talkiatry:

• Top-notch, diverse team motivated to improve mental health care
• Collaborative environment at a fast-paced startup
• Flexible location: remote or HQ in NYC
• Excellent benefits including health coverage, 401K, PTO, paid parental leave, and more
• Career growth opportunities with our Learning team
• We prioritize team well-being and a supportive culture

Talkiatry participates in E-Verify and will verify your work authorization after a job offer. We are committed to diversity and encourage all qualified candidates to apply regardless of background or identity.

Compensation ranges from $75,000 to $85,000 plus quarterly bonuses, with OTE of $100,000 to $110,000, depending on experience and qualifications.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development