Account Manager, Strategic Global Customers

LSEG; New York (NY); On-site; USD 141,000 - 235,000; Full time

Benefits offered by this job

Annual Wellness Allowance

Medical, Dental, Vision

401(K) Savings Plan and company match

Commuter assistance

Job summary

LSEG in New York seeks a Global Strategic Account Manager to nurture deep client relationships and drive revenue retention and growth across our largest global accounts, aligned with strategic directives in the Americas.

You will open larger solution opportunities, collaborate with internal partners, and manage end-to-end commercial activities within a defined global book of business. The role emphasizes a high-performance culture and proactive growth across regions.

Qualifications

• Proven account management and sales experience in a customer-facing environment.
• Strong negotiation and relationship-building skills.
• Ability to articulate a complex proposition and engage stakeholders.
• Excellent presentation and communication abilities at all levels.
• University/college degree may be required; equivalent experience may be considered.

Responsibilities

• Demonstrate deep understanding of customer decision makers’ strategies and needs.
• Maintain solid understanding of Refinitiv propositions to initiate conversations.
• Build and embed a long-term trusted advisor relationship within accounts.
• Drive growth by expanding Refinitiv footprint within accounts.
• Oversee all commercial activities within accounts and manage end-to-end relationships.
• Drive efficiency in account administration for lower value and growth potential accounts.
• Manage internal and external stakeholders to negotiate and close deals.
• Own the end-to-end sales process and revenue retention within accounts.

Skills

Relationship management

Sales/Account management

Negotiation

Presentation

Communication

Problem solving

Collaboration

Tech proficiency

Strategic thinking

Education

University/college degree

Job description

The role of the Global Strategic Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. They will cover our largest global clients, aligned to the company’s strategy and supporting the global directives. This role will drive a high-performance culture within the Americas region. By collaborating with internal partners, the strategic global Account Manager delivers exceptional service and a valuable solution. The position will manage a defined global book of business and will be accountable for the commercial close of all deals. They will also open up larger solution opportunities and introduce Solution and Proposition Sales.

Role Responsibilities

• Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs
• Maintain solid understanding of Refinitiv propositions to initiate conversations and raise interest
• Build and embed a long‑term trusted advisor relationship within their accounts
• Drive growth by expanding Refinitiv footprint within their accounts
• Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
• Oversee all commercial activities within accounts, owning the end‑to‑end customer relationship
• Drive efficiency in account administration (especially for lower value and growth potential accounts)
• Manage internal and external stakeholders and maintain networks to negotiate and close deals
• Accountable and responsible for simple order taking Emerging & Growth Model;
• Account Managers Growth accounts will manage a defined book on a proactive basis
• Account Managers for Emerging may manage a pooled book of accounts on a reactive basis
• All Account Managers in Emerging and Growth are responsible for revenue retention (primarily), sales, and administration of their accounts

Qualifications And Experience Required

• Strong understanding of customers and their business model and workflows
• Industry experience within the customer segment
• Strong product knowledge
• Relationship building skills
• Selling skills (identity, develop and articulate a complex proposition/consultative selling)
• Strong negotiation skills
• Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
• Problem solving–ability to understand, articulate, structure and solve client needs
• Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
• Ability to collaborate with account team
• University/college degree may be required; equivalent experience may be considered depending on position/department
• Significant work experience in applicable industry and knowledge of customer workflow required
• Proven account management, sales or marketing experience in a customer facing environment required
• Customer relationship management required throughout all levels within an organization
• Prefer 3–5 years’ experience covering global accounts

Career Stage

Manager

Compensation/Benefits Information

LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $141,000 - $235,000. Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Variable Incentive Compensation plan. Target variable compensation will be commensurate with the posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part‑time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time‑off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG’s Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.

Equal Opportunity Employer

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.