Account Manager - STEVE HANSON LANDSCAPING

Diamond Landscaping; Santa Barbara (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Opportunity for growth

Benefits package

Job summary

Diamond Landscaping is seeking an experienced Account Manager to join our luxury maintenance team in Santa Barbara. You will oversee daily operations, manage client relationships, and ensure high-quality service.

The ideal candidate has at least 7 years of experience in the landscape maintenance industry, exceptional organizational skills, and a solution-driven approach to customer service. We offer a salary between $75,000 and $95,000 based on experience, along with competitive benefits.

Qualifications

• 7+ years managing high-end residential landscape accounts.
• Experience with scheduling, equipment, and best practices in landscape maintenance.
• Exceptional organization and communication skills.

Responsibilities

• Oversee daily operations across prestigious sites.
• Develop relationships with high-end clients and offer professional communication.
• Implement efficient work schedules and maintain service standards.

Skills

Client relationship management

Landscape maintenance knowledge

Organizational skills

Communication skills

Bilingual in Spanish

Job description

Steve Hanson is the largest boutique landscape company in Santa Barbara.

We build and maintain gardens that enhance life. Our services include everything from landscape design and installation to patios and paths, walls and fences, ponds and water features, and much more.

We are currently searching for an Account Manager to join our high‑end residential Santa Barbara luxury Maintenance team with a typical territory of Santa Barbara, Montecito, and surrounding areas.

As an Account Manager, you will oversee daily operations across our prestigious sites and will be responsible for managing a designated territory where you will ensure the delivery of high‑quality service to clients. You will also maintain strong client and employee retention, driving workplace safety, and crew productivity.

Essential Duties and Responsibilities

• Develop and nurture long‑term relationships with an assigned portfolio of high‑end clients, offering discrete partnership and professional communications regarding their unique properties.
• Visit sites regularly to ensure crews are working safely, assess quality, and identify areas for enhancements (which may include trimming, seasonal color, pest or disease treatment, or other specialized services).
• Partner with field supervisors and foremen to review and implement efficient work schedules that do not hinder customer schedules, while maintaining excellent service standards.
• Identify tasks and upgrades that will enhance the assigned property’s appeal and value; draft and present detailed proposals for additional services.
• Lead teams to uphold the highest standards of craftsmanship and service, coordinating with vendors and contractors to ensure timely delivery of services.
• Report to senior management with regular updates on client satisfaction, operational efficiency, and performance metrics.

Qualifications and Requirements

• Minimum 7 years of proven success managing high‑end residential landscape accounts (or similar experience).
• Experience with the landscape maintenance industry, including scheduling, equipment, best practices, employee management, customer service, plant care, arborist practices, and disease/pest management.
• Exceptional organizational and communication skills, ability to operate with discretion and professionalism with discerning clients.
• Attention to detail with appreciation for design aesthetics.
• Solution‑driven approach to customer service and management.
• Bilingual in Spanish preferred.
• Valid CDL and ability to travel to client sites required.

$75,000 - $95,000 a year

We offer a competitive package including a base salary range of $75,000 to $95,000 plus bonus depending on experience, qualifications, skills, and certifications. We offer benefits; paid time off; and the opportunity to grow and learn in a stable work environment that values your contributions.

Equal Opportunity Employer

Steve Hanson Landscaping is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.