Account Manager - State Farm Agent Team Member

Sfmadison; Madison (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

License reimbursement

Advancement opportunities

Paid time off

Training & development

401(k)

Performance-based bonus

Job summary

Alejandra Bustamante - State Farm Agent in Madison seeks an Account Manager to grow our agency through strong customer relations and proactive service. You will bridge customer needs with agency departments and promote relevant products.

The role requires experience in insurance sales or account management, leadership and interpersonal skills, and a proven sales track record. Bilingual Spanish is preferred to serve our diverse community.

Qualifications

• Experience in insurance sales or account management.
• Leadership and interpersonal skills.
• Proven track record of meeting sales targets.
• Willingness to engage in sales conversations.
• Bilingual Spanish preferred.

Responsibilities

• Develop and maintain customer relationships to drive retention and growth.
• Conduct policy reviews and provide recommendations to customers.
• Oversee the resolution of complex customer issues.
• Use knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.

Skills

Leadership

Interpersonal skills

Sales targets

Sales conversations

Bilingual Spanish

Job description

Benefits:

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary

ABOUT OUR AGENCY:

I opened my agency in 2013 and currently lead a team of 12 across three office locations. Before becoming a State Farm agent, I spent five years working as a State Farm team member, giving me valuable firsthand experience in the business before pursuing agency ownership.

We’re proud to serve a diverse customer base and have built strong relationships within our local Hispanic community. Many of our customers are Spanish-speaking, and most of our team members are bilingual in English and Spanish. Being able to connect with customers in their preferred language and provide personalized service is an important part of what makes our agency special.

Our agency offers a 401(k) retirement plan, licensing reimbursement, paid holidays, and a generous paid time off program. Team members receive two weeks of PTO during their first two years, increasing to three weeks afterward, plus an additional day off for their birthday and a $200 birthday bonus! We also celebrate work anniversaries with a bonus of $100 for each year of service and offer additional performance-based bonuses tied to individual goals.

With three offices, teamwork and communication are especially important to our success. We’ve built a hardworking, efficient, and supportive environment where everyone is expected to contribute, stay focused, and work together without unnecessary drama. We value people who take pride in their work, support their teammates, and are committed to providing excellent customer service.

Our agency offers a 401(k) retirement plan, licensing reimbursement, paid holidays, and a generous paid time off program. Team members receive two weeks of PTO during their first two years, increasing to three weeks afterward, plus an additional day off for their birthday and a $200 birthday bonus! We also celebrate work anniversaries with a bonus of $100 for each year of service and offer additional performance-based bonuses tied to individual goals.

ROLE DESCRIPTION:

As an Account Manager for Alejandra Bustamante - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agent office departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop and maintain customer relationships to drive retention and growth.
• Conduct policy reviews and provide recommendations to customers.
• Oversee the resolution of complex customer issues.
• Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.

QUALIFICATIONS:

• Experience in insurance sales or account management preferred.
• Leadership and interpersonal skills.
• Proven track record of meeting sales targets.
• Willingness to engage in sales conversations.
• Bilingual Spanish preferred.