Account Manager - State Farm Agent Team Member

Allison Hornback; Erlanger (KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Life/Disability stipend

401k matching

Performance bonus

Competitive salary

Flexible schedule

Paid time off

Training & development

Job summary

Allison Hornback - State Farm Agent is seeking an Account Manager to support daily operations, deliver exceptional service, and assist with claims and policy changes. The role blends admin duties with client-facing tasks, ideal for someone who enjoys helping others and keeping the office running smoothly.

The position emphasizes organization, reliability, and proactive client outreach in a busy agency setting.

Qualifications

• Experience in insurance, customer service, or office management preferred.
• Ability to multitask and stay organized in a fast-paced environment.
• Friendly, professional communication style is essential.

Responsibilities

• Deliver excellent customer service via phone, email, and in person.
• Manage insurance claims, follow up, and resolve issues.
• Assist with sales conversations, policy changes, and cross-selling.
• Monitor workflows and maintain operational efficiency.
• Support the agent by reviewing files, catching details, and ensuring compliance.
• Help manage daily office needs and act as a go-to resource for team and clients.

Skills

Highly organized

Customer service

Attention to detail

Communication skills

Sales support

Job description

Benefits:

• Life / disability insurance stipend
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As an Account Manager for Allison Hornback - State Farm Agent, you are a trusted partner to both our customers and our agency team. This role requires someone who is highly organized, service-focused, and capable of juggling multiple priorities. You’ll support daily operations, provide exceptional customer service, assist with claims, and act as a second set of eyes for the agent to ensure nothing slips through the cracks.

This position blends administrative support with customer-facing responsibilities, making it a great fit for someone who enjoys helping others and keeping the office running smoothly.

RESPONSIBILITIES:

• Deliver excellent customer service through phone, email, and in-person interactions.
• Manage incoming and ongoing insurance claims, ensuring follow-up and resolution.
• Assist with sales conversations, policy changes, and cross-selling when appropriate.
• Monitor agency workflows and help maintain operational efficiency.
• Support the agent in reviewing files, catching details, and ensuring compliance.
• Help manage daily office needs and serve as a go-to resource for both team members and clients.

QUALIFICATIONS:

• Experience in insurance, customer service, or office management is preferred.
• Strong organizational skills with attention to detail.
• Friendly, professional communication style.
• Ability to take initiative and support others in a fast-paced environment.
• Comfortable with sales and client outreach when needed.