Account Manager - State Farm Agent Team Member

Eduardo Mujica - State Farm Agent; Chicago (IL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

4 day work week

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Eduardo Mujica - State Farm Agent is seeking an Account Manager / Office Manager to lead the agency, balance hands-on sales and service with team oversight, and ensure smooth operations. The role requires someone licensed, capable of holding others accountable, and skilled at maintaining a supportive, team-oriented culture.

You’ll act as a buffer between the team and the agent, helping communicate expectations, resolve issues, and keep everyone aligned while contributing to sales and performance

Qualifications

• Must be licensed to practice (insurance)
• Experience in insurance or office management preferred
• Strong leadership and accountability skills
• Excellent organizational and communication abilities

Responsibilities

• Deliver excellent customer service through phone, email, and in-person interactions.
• Assist with sales conversations, policy changes, and cross-selling when appropriate.
• Hold team members accountable to goals and expectations; follow up on performance.
• Conduct employee check-ins and performance reviews.
• Serve as a liaison between the agent and the team.
• Monitor agency workflows and help maintain operational efficiency.
• Help manage daily office needs and serve as a go-to resource.

Skills

Customer service

Leadership

Communication

Organization

Job description

Benefits:

• Simple IRA
• Licensing paid by agency
• 4 day work week
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As an Account Manager / Office Manager for Eduardo Mujica - State Farm Agent, you are a key leader within the agency, balancing hands-on sales and service responsibilities with team oversight and office management. This role requires someone who is licensed, confident in holding others accountable, and skilled at keeping operations running smoothly while maintaining a supportive, team-oriented culture.

You’ll act as a buffer between the team and the agent, helping communicate expectations, resolve issues, and keep everyone aligned. In addition to providing outstanding service and contributing to sales, you’ll also be responsible for performance feedback, employee reviews, and ensuring the team meets established goals.

RESPONSIBILITIES:

• Deliver excellent customer service through phone, email, and in-person interactions.
• Assist with sales conversations, policy changes, and cross-selling when appropriate.
• Hold team members accountable to goals and expectations; follow up on performance.
• Conduct employee check-ins and performance reviews.
• Serve as a liaison between the agent and the team.
• Monitor agency workflows and help maintain operational efficiency.
• Help manage daily office needs and serve as a go-to resource.

QUALIFICATIONS:

• Experience in insurance, customer service, sales, or office management preferred.
• Prior leadership experience and a natural ability to motivate and guide others.
• Strong organizational skills with attention to detail.
• Professional, approachable, and confident communication style.
• Ability to take initiative, hold others accountable, and support team success in a fast-paced environment.