Account Manager - State Farm Agent Team Member

Shane Dekle; Athens (GA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Shane Dekle State Farm in Athens, GA is seeking an Account Manager to deliver exceptional client experiences and support the growth of a local insurance agency. You will resolve inquiries, coordinate with the team, and anticipate community needs while maintaining a strong focus on service quality.

You’ll engage in sales conversations, build lasting relationships, and contribute to community involvement and client retention through personalized service and guidance.

Qualifications

• Interpersonal and customer service skills.
• Willingness to engage in sales conversations.
• Bilingual preferred.

Responsibilities

• Develop and maintain customer relationships to drive retention and growth.
• Conduct policy reviews and provide recommendations to customers.
• Oversee the resolution of complex customer issues.
• Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.

Skills

Interpersonal skills

Customer service

Sales conversations

Bilingual

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our State Farm agency is built on a 50-year legacy of serving the Athens community with trusted insurance and financial services. As a lifelong Athens resident and University of Georgia graduate, I take great pride in helping individuals and families protect what matters most. My journey began working in my father’s State Farm agency, where I learned firsthand the importance of building strong relationships with customers.

Before opening my own agency in 2012, I spent time in home building and real estate development, focusing on sustainable practices. Now, I’m fortunate to lead a team dedicated to personalized service, community involvement, and making a real impact. Our agency proudly supports the Athens Farmers Market, Rotary Club, and the Athens Area Chamber of Commerce.

If you're looking for a team that values integrity, customer care, and community connection, we'd love to welcome you!

Role Description

As Account Manager for Shane Dekle State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Develop and maintain customer relationships to drive retention and growth.
• Conduct policy reviews and provide recommendations to customers.
• Oversee the resolution of complex customer issues.
• Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.

Qualifications

• Interpersonal and customer service skills.
• Willingness to engage in sales conversations.
• Bilingual preferred