Account Manager - Some After-Hours Client Support

Story Terrace Inc.; Chicago (IL); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Discretionary bonuses

Holidays

PTO

401(k) match

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Life insurance

Commuter benefits

Identity theft protection

Telemedicine

EAP

Donation matching

Job summary

Credico is seeking an Account Manager to support amended-schedule campaigns from our downtown Chicago office. The role focuses on setting up new campaigns, project management, data analysis, and process optimization while coordinating with multiple departments and external partners.

The position requires 3–5 years in account or project management, a bachelor's degree preferred, and willingness to work evening hours and weekends in a hybrid schedule. Competitive benefits are offered.

Qualifications

• Willingness to commit to evening hours and weekend availability.
• 3–5 years of account management or project management work experience.
• Bachelor's degree preferred (Business/Marketing/Management or related).
• Hybrid schedule; reliable commute to downtown Chicago office.

Responsibilities

• Lead and project manage multiple campaigns; communicate with stakeholders.
• Maintain cadence of work to adapt to campaign changes and targets.
• Collaborate with other departments during onboarding/offboarding and compliance.
• Analyze data to create reports and actionable items for campaigns.
• Identify and implement process improvements to enhance service quality.
• Document campaign processes, procedures, and guidelines.
• Resolve issues quickly by coordinating with internal and external teams.
• Provide timely feedback to sales offices, clients, and internal teams.
• Demonstrate strategic thinking to optimize campaigns and client experience.

Skills

Account management

Project management

Excel

Communication

Analytical skills

Education

Bachelor's degree preferred

Job description

Position Summary

Credico is a global leader specializing in brokering direct sales services, marketing, and digital acquisition. With operations in the US, Canada, UK and South Africa, our clients include both Fortune 500 and mid-market companies, as well as many of the world’s largest non-profit organizations.

The Account Manager (AM) is responsible for setting up new campaigns, project managing, analyzing, developing processes, identifying areas for optimization, and managing all relationships related to a campaign in an accurate, proactive, and consistent manner. We are currently hiring for an Account Manager to fill amended-schedule positions designated to extend the Client Services Department's coverage into evening hours and weekends. This schedule is outlined as:

• Tuesday - Saturday; 11:00 AM - 8:00 PM Central [In-Office: Tuesday, Wednesday, Thursday]

Responsibilities

• Lead and project manage multiple campaigns at any given time while effectively communicating with and managing stakeholders.
• Adhere to a consistent cadence of work to ensure effective project management, communication, and flexibility for changing campaign requirements and targets.
• Work with other departments to manage campaigns through onboarding and offboarding, training, adherence to compliance requirements, and distribution/education of processes and expectations.
• Analyze data to create reporting and metrics to derive actionable items to positively impact your campaign(s).
• Anticipate data needs based off campaign contracts details.
• Seek ways to improve processes, data, reporting, campaign performance, and field experience to optimize quality of service.
• Create documentation of campaign processes, procedures, and guidelines.
• Prevent and quickly resolve any issues for your campaign by working cross functionally with the appropriate internal departments (Finance, Business Intelligence, Business Development, IT, Marketing, Legal, National Account Management, Onboarding/Compliance) and external teams (Client, Sales Offices, Vendors, etc.).
• Provide timely and accurate information or feedback to all requests, questions or concerns from sales offices, clients or internal departments or team members.
• Demonstrate consistent critical and strategic thinking skills on all program aspects to prevent issues and optimize the campaign and client experience.
• Other duties as assigned or are necessary that support the overall business needs.

Experience and Qualifications

• Willingness and ability to commit to proposed schedules, including evening hours and weekend availability.
• 3 – 5 years of account management or project management work experience.
• Bachelor's degree preferred with studies in Business, Marketing, Management, or other related field (preferred).
• This position follows a hybrid schedule and requires the ability to reliably commute to our downtown Chicago office.
• Ability to handle critical situations in a calm and effective manner.
• Self-starter, proactive, and solution oriented.
• Seek out solutions to problems through research and ingenuity.
• Proficient in Excel.
• High level of initiative and demonstrated ability to work well in a team environment.
• Strong communication and analytical skills. Able to communicate analytical and campaign information in an organized, clear conscience and effective manner to the correct audience.
• Effective time management including ability to multi-task, organize and prioritize.
• Strong attention to detail and accuracy.
• We are currently hiring multiple Account Managers to support ongoing team development and organizational needs.

What We Offer

• $60,000-$80,000 annually
• Additional incentives (i.e. discretionary bonuses)
• Company paid holidays
• Paid time off (PTO)
• 401(k) with company match
• Medical, dental, and vision coverage
• Disability insurance
• Accident coverage
• Company-paid life insurance
• Commuter benefits
• Identity theft protection
• Telemedicine services
• Employee Assistance Program (EAP)
• Charitable donation matching

Credico is an equal opportunity employer, and we comply with all applicable federal, state, and local fair employment and human rights laws. In all of our business dealings, we strictly prohibit and do not tolerate discrimination against employees, vendors, contractors, job applicants or any other covered persons on the basis of any characteristic protected under relevant federal, state, or local law. If you need assistance or a reasonable accommodation to complete any part of the job application process, please reach out to us at [e-mail].