Account Manager, SMB accounts

Kaseya Careers; Miami (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Kaseya is seeking an enthusiastic Account Manager to own a portfolio of SMB accounts, focusing on re-engaging, expanding, and maximizing value within existing relationships.

You will identify new opportunities, strengthen ties with key decision-makers, and drive recurring revenue growth through proactive account management, regular business reviews, and effective collaboration with Customer Success and Sales.

Qualifications

• 2+ years of experience in account management or relationship-based sales.
• Experience in B2B SaaS or technology sales preferred.
• Strong commercial mindset with growth focus.
• Excellent communication and relationship-building skills.
• Experience using CRM tools (Salesforce preferred).

Responsibilities

• Own and expand a portfolio of SMB accounts.
• Re-engage dormant accounts and grow wallet share.
• Identify upsell/cross-sell opportunities.
• Develop account plans and conduct business reviews.
• Monitor product adoption and address usage gaps.
• Collaborate with Customer Success and Sales to maximize value.
• Maintain accurate pipeline and forecasting in Salesforce.

Skills

Account management

Relationship building

Upsell & cross-sell

Forecasting & reporting

Cross-functional collaboration

Tools

Salesforce

Job description

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.

Position Summary

Kaseya is looking for an enthusiastic and results-driven Account Manager to take ownership of a portfolio of SMB accounts focusing on supporting customers that have strong growth potential. In this role, you’ll be responsible for re-engaging, expanding and maximizing value within existing accounts, identifying new opportunities, strengthening relationships, and driving consistent revenue growth through proactive account management.

Key Responsibilities

• Account Ownership & Expansion: Take full ownership of a portfolio of SMB accounts, proactively identifying upsell and cross-sell opportunities across Kaseya’s product suite to unlock new revenue.
• Customer Re-Engagement & Relationship Building: Reignite and build strong relationships with existing customers - especially those with low engagement, connecting with key decision-makers and aligning solutions to their evolving needs.
• Commercial Growth Strategy: Develop and execute tailored account plans, including regular outreach, check-ins, and business reviews to uncover opportunities and drive expansion.
• Adoption & Value Realization: Monitor product usage and adoption metrics, addressing gaps and driving increased engagement to support long-term growth and retention.
• Revenue Ownership: Own and consistently exceed revenue targets by driving expansion within your account base, contributing to both immediate wins and long-term account growth.
• Cross-Functional Collaboration: Partner closely with Customer Success, Sales, and other internal teams to deliver a seamless customer experience and maximize account potential.
• CRM & Pipeline Management: Leverage Salesforce to manage your pipeline, track account activity, and maintain accurate forecasting and reporting.

Required Qualifications

• 2+ years of experience within an account management or relationship focused sales role

Preferred Qualifications:

• Experience in B2B sales managing SMB or Mid-market clients (SaaS or technology preferred)
• Proven ability to meet or exceed sales targets
• Strong commercial mindset with a passion for account growth and expansion
• Highly motivated, coachable and resilient in a fast-paced environment
• Excellent communication, organizational, and interpersonal skills
• Experience using CRM tools (Salesforce preferred)
• Strong analytical and forecasting abilities

Additional information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.