Account Manager, Small and Medium Business Group (SMBG)

Meta Careers; Chicago (IL); On-site; USD 146,000 - 214,000; Full time

Job summary

Meta is seeking an experienced Account Manager for its SMB group in Chicago to drive AI-powered sales and strategic growth. You will manage a portfolio of client accounts, identify upsell opportunities, and leverage data insights to tailor recommendations and solutions.

This role requires a strong track record in sales, collaboration with cross-functional teams, and the ability to drive the full sales process from scoping to closure using CRM tools.

Qualifications

• 10+ years of sales, account management, or business development experience.
• Bachelor’s degree required.
• Strong data analysis, strategic planning, and problem-solving skills.

Responsibilities

• Manage and grow a portfolio of SMB accounts and meet sales targets.
• Identify upselling and cross-selling opportunities with clients.
• Leverage data insights and AI tech to inform strategies and recommendations.
• Educate clients on Meta solutions to expand adoption.
• Collaborate with cross-functional teams to design solutions and drive pipeline.
• Drive end-to-end sales process from scoping to close using CRM.

Skills

Sales experience & account mgmt

Data-driven decision making

Cross-functional collaboration

Education

Bachelor’s Degree

Tools

CRM

Excel

Google Workspace

Job description

Imagine a world where technology and creativity converge to drive business growth, empower communities, and shape the future of advertising. At Meta, we're building that world by connecting businesses with the communities that matter most to them. We're seeking talented individuals like you to join our team and help us improve the way businesses grow.As part of the Small and Medium Business Group (SMBG) global sales organization, you will be playing a key role in AI-driven sales. Our team is a driving force of helping businesses to grow and transform across a variety of industries, from e-commerce and retail to finance and healthcare, with the customers most important to them. With a client-centric mindset, you will leverage Meta's cutting-edge AI capabilities to identify new opportunities, optimize sales strategies, and empower businesses worldwide to grow faster, smarter, and stronger than ever before. Our team includes sales professionals with deep product expertise who leverage AI to drive revenue and deliver high-quality experiences for our customers.This is an opportunity to be part of a global organization that's making a real difference in the lives of businesses and communities around the world. Join us and help shape the future of advertising and sales at Meta.Account Manager, Small and Medium Business Group (SMBG) Responsibilities:Manage and develop a portfolio of client accounts, achieving and meeting sales targets and performance metrics, ensuring high levels of customer satisfactionIdentify upselling and cross-selling opportunities, and create targeted business strategies, through customer strategic planning, operational rigor and sales acumenResponsible for harnessing data insights to inform strategic decision-making, leveraging the power of AI and automation to deliver tailored client recommendations, and adoption of Meta's productsEducate clients on product solutions and best practices to drive the adoption of Meta's proven value solutions, thereby enhancing and growing existing business partnershipsCollaborate with cross-functional teams to design and implement solutions that align with client objectivesDrive sales process from scoping to closure, executing end-to-end pipeline management with operational rigor, leveraging tools such as CRM to drive business outcomesMinimum Qualifications:10+ Years of experience in sales, account management, or business development sectorsBachelor’s DegreeExperience adapting to evolving business priorities and adjusting strategies based on new information or shifting objectivesDemonstrated capacity to thrive in team-focused environments with a customer-centric approach, prioritizing deadlines and business goalsExperience leveraging data analysis, problem-solving, and strategic planning skills to translate business objectives into actionable plansProven track record of working collaboratively with cross-functional teams, sharing knowledge and expertise to drive collective success and achieve business outcomesPreferred Qualifications:Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologiesAdvanced degree in a relevant field, or certifications in account management, project managementExperience in Sales, Enterprise or Advertising industriesProven technical skills (Excel, Google Suite or data analytics tools)Familiarity with Meta's suite of advertising solutionsExperience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)Experience collaborating with cross-functional teams and managing key internal stakeholder relationships to effectively support customer needsAbout Meta:Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].$146,000/year to $214,000/year + bonus + equity + benefitsIndividual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.