Account Manager- Service/Repair (Madison)

TK Elevator; Madison (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible spending accounts (FSA)

Health savings account (HSA)

Company-paid disability insurance

Life insurance and AD&D

401(k) with company match

Job summary

TK Elevator in Madison, WI is seeking an Account Manager- Service/Repair to secure and maintain service accounts and repair work, while building strong relationships with customers to meet annual revenue goals.

The role involves managing service accounts across tiers, developing capital plans, estimating job costs, preparing bids, and coordinating with operations to ensure on-time delivery and customer satisfaction.

Qualifications

• Bachelor’s degree required or equivalent.
• 1–2 years of related sales experience, elevator sales or industry experience.
• Ability to read and interpret architectural and/or blueprint drawings preferred.
• Experience selling Service/Repair, Construction, and Modernization in elevator strongly preferred.

Responsibilities

• Exceed sales goals and quotas using company tools for service and repair growth.
• Manage service accounts by visiting Tier 1–3 customers to build ongoing relationships and understand needs.
• Develop capital plans for customers’ short- and long-term building needs.
• Maintain product knowledge through training and manuals, including local elevator code requirements.
• Prepare repair job proposals by estimating labor and costs; obtain price estimates as needed.
• Prepare service contract bids and review blueprints for input and approvals.
• Respond to questions on quoted repairs and contracts and follow up on proposals.
• Monitor current service contracts and ensure customer satisfaction; resolve issues.

Skills

Sales experience

Customer relationships

Blueprint reading

Elevator industry knowledge

Education

Bachelor’s Degree

Tools

CRM software

Job description

TK Elevator is currently seeking an experienced Account Manager- Service/Repair in Madison, WI.

Responsible for successfully securing and maintaining service accounts and repair work and developing and maintaining strong relationships with new and existing customers so that the branch meets annual revenue goals.

ESSENTIAL JOB FUNCTIONS:

• Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
• Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups.
• Develops capital plans for customers to address their short- and long-term building needs.
• Maintains a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements.
• Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.
• Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
• Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals.
• Monitors the status of current service contracts by visiting job sites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues.
• Contacts service customers regarding contract renewal prior to contract expiration; advises of price increases if appropriate.
• Demonstrates technical knowledge of beneficial H-Power features. Determines customer needs and develops sales strategies to communicate H-Power modernization offerings.
• Utilizes the Customer Relations Management (CRM) tool to update and manage sales pipeline.
• Assists in A/R collection efforts to ensure prompt payment from customers.
• Conducts customer follow-up on all proposals.
• Upon customer’s acceptance, coordinates submittal packages through the approval process and creates change orders as requested.
• Visits project sites when necessary and works with operations department to ensure customer’s needs and deadlines are being met.
• Partner with operations team to negotiate the Scope of Work (SOW), as well as collaborate with contract administrator, sales support and legal as required.
• Performs other duties as may be assigned.

EDUCATION & EXPERIENCE:

• Bachelor’s Degree
• 1-2 years of related sales experience, elevator sales or industry experience
• Ability to read and interpret architectural and/or blueprint/drawings preferred
• Experience selling Service/Repair, Construction, and Modernization in elevator strongly preferred

What Makes Us Special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at [e-mail] or call 1-844-427-5461.

TKE - Move Beyond

Who We Are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE - Move Beyond.