Account Manager - Service

Precision Machined Products; Fort Collins (CO); On-site; USD 65,000 - 95,000; Full time

Job summary

Precision Machined Products in Fort Collins, CO is seeking a Customer Account Manager to serve as the primary contact for clients, ensuring their needs are met and concerns resolved. You will build strong relationships, oversee order processing, invoicing, and follow-ups, and coordinate with internal teams to align products with customer expectations.

The role is sales-focused, with opportunities to upsell or cross-sell, provide product information, gather feedback, and support quality and

Qualifications

• Bachelor's degree in administration, marketing, communications, or a related field.
• Manufacturing experience with technical knowledge of parts.
• Proficient computer skills with MS Office knowledge.
• Fast-changing environment, able to identify and pivot in support of developing requirements.
• Work may involve lifting materials and products up to 40 pounds.

Responsibilities

• Build and maintain strong relationships with customers, to maintain client retention and satisfaction.
• Oversee the day-to-day activities related to customer accounts, including order processing, invoicing, and follow-ups.
• Coordinate with internal teams to ensure products and services align with customer expectations.
• Identify upselling or cross-selling opportunities.
• Provide technical support and product information to clients.
• Gather customer feedback and work with product development and sales teams to improve services.
• Ensure customer needs are met while supporting growth objectives.
• Set up sales orders, jobs, quotes, and related information in M2M.
• Manage Open Orders.
• Track jobs as they progress through production with site Leadership.
• Communicate with assigned customers regarding sales order issues.
• Prepare customer quotes with estimating, validating requirements, interpreting specifications, and obtaining costs.

Job description

The Customer Account Manager is responsible as the primary point of contact for clients, ensuring their needs are met and addressing any concerns that arise. Build and maintain strong relationships with customers, to maintain client retention and satisfaction. Oversee the day-to-day activities related to customer accounts, including order processing, invoicing, and follow-ups. Coordinating with internal teams to ensure that products and services align with customer expectations. Sales focused, identifying upselling or cross-selling opportunities. Provide technical support and product information to clients. Gather customer feedback and work with product development and sales teams to improve services and address any gaps in customer satisfaction. Customer satisfaction and retention focused on overall success and profitability of the business. Ensuring that customer needs are met while also supporting the company's growth objectives.

All Customer Support Functions related to customers.

Sets up sales orders, jobs, quotes, and related information in M2M.

Manages Open Orders.

Tracks jobs as they progress through production with site Leadership.

Communicates with assigned customers regarding sales order issues.

Responsible for customer specific quotes (in conjunction with estimating), validating requirements, interpreting specifications, and obtaining material and process costs to provide profitable yet competitive quote submissions.

Communicates effectively and proactively with customers, adapting to new customers as volume dictates.

Follows up with customers regarding any issues, as well as production status.

Follows up on delivered products to ensure customer satisfaction.

Responsible for adhering to the Company Quality Policy and to understand and follow all applicable Quality Work Instructions and Procedures.

A bachelor's degree in administration, marketing, communications, or a related field.

Manufacturing experience with technical knowledge of parts.

Proficient computer skills with MS Office knowledge.

Fast-changing environment, able to identify and pivot in support of developing requirements.

Work may involve lifting materials and products up to 40 pounds. When working in the manufacturing environment, using safety equipment, to include, but not limited to, safety glasses, is required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.