Account Manager, Sales

TWCC Product Devel + Sales; Georgia; On-site; USD 70,000 - 110,000; Full time

Job summary

Carter’s Inc. is seeking an Account Manager, Sales to support and grow our wholesale business with department stores. You will partner with cross-functional teams and buyers to drive category growth and ensure best-in-class execution of our brands.

The role offers exposure to senior leadership and major national retailers, requiring strong analytical and relationship-building skills. Domestic retail apparel experience is essential.

Qualifications

• 4+ years of successful experience in domestic retail apparel.
• Proven ability to influence others and build strong partnerships; eliminate barriers to goals by relationship building.
• Strong decision making, organization, negotiation, and problem-solving skills.
• Able to communicate and present complex ideas and strategic initiatives to internal/external partners at all levels.
• Experience leading a team with a passion for developing others.
• Knowledge of retail fashion industry, children’s business and ecommerce preferred.

Responsibilities

• 75% Account Management Lead, pursue, and deliver sales and profit goals for assigned accounts.
• Build relationships with retail partners and understand customer objectives and market dynamics.
• Analyze customer performance to identify new business opportunities.
• Develop and present growth strategies, including market share expansion.
• Monitor market trends, customer needs, and competitive activities with cross-functional teams.
• Lead visits to stores and competition to stay informed on product performance.
• Coordinate co-op marketing initiatives to drive brand visibility and sales growth.
• Provide leadership and strategy for the sales team on accounts.
• 25% Account Support, plan product assortments and manage OTB and inventory levels.
• Generate reports tracking account health and trends.

Job description

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU’LL MAKE AN IMPACT:

The Account Manager, Sales will report to the Sr. Director of Sales and play a key role in supporting and growing our wholesale business, specifically with department stores. This role is ideal for a highly analytical and motivated sales professional who is excited to help drive category growth. The Sales Manager will partner closely with cross-functional teams and retail buyers to support business strategy, identify growth opportunities, and ensure best-in-class execution of our brands. This role offers strong exposure to senior leadership and major national retailers.

• 75% Account Management Lead, pursue, and deliver sales and profit goals for assigned accounts.
• Build strong relationships with retail partners by demonstrating a clear understanding of customer objectives, category dynamics, and the competitive landscape.
• Analyze customer business performance to identify and develop new business opportunities.
• Create and present short- and long-term strategies for account growth including market share expansion.
• Manage and oversee the analysis of market trends, customer needs, and competitive activities to identify opportunities for growth in collaboration with Merchandising, Marketing, Operations, Distribution and Finance teams.
• Make frequent visits to customer stores and competition to maintain intimate knowledge of product performance and offerings.
• Actively participate in cross-functional projects; be able to clearly communicate point of view while incorporating feedback from others.
• Coordinate and execute co-op marketing initiatives in partnership with creative, in-store, and brand marketing teams to drive brand visibility and sales growth.
• Provide leadership and strategy execution to sales team for specific accounts.
• 25% Account Support Plan, project and manage product assortments for accounts.
• Monthly review of customer open-to-buy (OTB) plans and inventory levels to ensure healthy levels of stock.
• Monitor key performance indicators (KPIs) and generate comprehensive reports to track account health, identify trends, and provide recommendations.
• Implement process improvements to enhance operational efficiency within account management activities.
• Provide data-driven insights by leveraging market research, sales data, and competitive intelligence to support growth strategies.
• Lead special projects / ad hoc analysis as required.
• Manage day-to-day account maintenance including order troubleshooting, operational follow-up, and chargeback research.

WE’D LOVE TO HEAR FROM YOU IF:

• Must have: 4+ years of successful experience in domestic retail apparel
• Proven ability to influence others and build strong, productive partnerships; history of eliminating barriers to achieving goals by way of relationship building
• Demonstrated strong decision making, organization, negotiation, and problem-solving skills; not afraid to take calculated risks and offer point of view
• Proven ability to effectively communicate and present complex ideas and strategic initiatives to internal/external partners at all levels
• Demonstrated experience leading a team with a passion for developing others
• Strong analytical and retail math knowledge
• Preferred skills and experience: Knowledge of retail fashion industry, children’s business and ecommerce
• Preferred skills and experience: Ability to negotiate, trouble shoot, and problem solve while maintaining positive customer relationships

MAKE A CAREER AT CARTER’S:

Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law. We’ve become an industry leader by providing quality – from the clothing we sell to the careers we offer our team. Shared values have paved the way to our success. We nurture inclusive work environments for everyone. We invest in our teams with training and development programs to help them build their skills. We succeed together; everyone is welcome to grow in many ways. We’ve kept our close‑knit warmth since our founding. You’ll have the opportunity to work with colleagues who often become fast, lifelong friends while making new connections and sharing memorable experiences. Caring, teamwork, flexibility, and growth are what make us different. What’s not to love?