Account Manager, Sales

Carter's Inc.; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Carter's Inc. in Atlanta is seeking an Account Manager, Sales to support and grow our wholesale business with department stores.

You will partner with cross-functional teams and retail buyers to drive category growth and execute brand strategies. The role emphasizes strong analytical skills, relationship building, and hands-on account leadership to achieve goals and deliver value across Merchandising, Marketing, Operations, and Finance.

Qualifications

• 4+ years of experience in domestic retail apparel.
• Proven ability to influence others and build partnerships; remove obstacles to goals.
• Strong decision making, organization, negotiation, and problem-solving.
• Ability to communicate and present complex ideas to internal/external partners.
• Experience leading a team and developing others.
• Strong analytical and retail math knowledge.

Responsibilities

• Lead, pursue, and deliver sales and profit goals for assigned accounts.
• Build strong relationships with retail partners understanding their objectives and category dynamics.
• Analyze customer performance to identify growth opportunities.
• Create and present short- and long-term strategies for account growth and market share expansion.
• Analyze market trends, customer needs, and competition with cross-functional teams.
• Make frequent visits to customer stores to monitor product performance.
• Coordinate and execute co-op marketing initiatives to drive visibility and sales.
• Provide leadership and strategy execution to the sales team for accounts.
• Plan, manage product assortments for accounts.
• Monthly review of open-to-buy plans and inventory levels.
• Monitor KPIs and generate reports to track account health and trends.
• Implement process improvements to enhance efficiency.
• Provide data-driven insights from market research and sales data.
• Lead special projects and ad hoc analyses.
• Manage day-to-day account maintenance including order issues and chargebacks.

Skills

Analytical skills

Retail math

Influence & partnerships

Communication

Team leadership

Job description

Serving the needs of all families with young children, Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU'LL MAKE AN IMPACT:

The Account Manager, Sales will report to the Sr. Director of Sales and play a key role in supporting and growing our wholesale business, specifically with department stores. This role is ideal for a highly analytical and motivated sales professional who is excited to help drive category growth. The Sales Manager will partner closely with cross-functional teams and retail buyers to support business strategy, identify growth opportunities, and ensure best-in-class execution of our brands. This role offers strong exposure to senior leadership and major national retailers.

75% Account Management

• Lead, pursue, and deliver sales and profit goals for assigned accounts.
• Build strong relationships with retail partners by demonstrating a clear understanding of customer objectives, category dynamics, and the competitive landscape.
• Analyze customer business performance to identify and develop new business opportunities.
• Create and present short- and long-term strategies for account growth including market share expansion.
• Manage and oversee the analysis of market trends, customer needs, and competitive activities to identify opportunities for growth in collaboration with Merchandising, Marketing, Operations, Distribution and Finance teams
• Make frequent visits to customer stores and competition to maintain intimate knowledge of product performance and offerings.
• Actively participate in cross-functional projects; be able to clearly communicate point of view while incorporating feedback from others
• Coordinate and execute co-op marketing initiatives in partnership with creative, in-store, and brand marketing teams to drive brand visibility and sales growth.
• Provide leadership and strategy execution to sales team for specific accounts

25% Account Support

• Plan, project and manage product assortments for accounts.
• Monthly review of customer open-to-buy (OTB) plans and inventory levels to ensure healthy levels of stock.
• Monitor key performance indicators (KPIs) and generate comprehensive reports to track account health, identify trends, and provide recommendations.
• Implement process improvements to enhance operational efficiency within account management activities.
• Provide data-driven insights by leveraging market research, sales data, and competitive intelligence to support growth strategies.
• Lead special projects / ad hoc analysis as required.
• Manage day-to-day account maintenance including order troubleshooting, operational follow-up, and chargeback research.

WE'D LOVE TO HEAR FROM YOU IF:

Must have:

• 4+ years of successful experience in domestic retail apparel
• Proven ability to influence others and build strong, productive partnerships; history of eliminating barriers to achieving goals by way of relationship building
• Demonstrated strong decision making, organization, negotiation, and problem-solving skills; not afraid to take calculated risks and offer point of view
• Proven ability to effectively communicate and present complex ideas and strategic initiatives to internal/external partners at all levels
• Demonstrated experience leading a team with a passion for developing others
• Strong analytical and retail math knowledge

Preferred skills and experience:

• Knowledge of retail fashion industry, children’s business and ecommerce
• Ability to negotiate, trouble shoot, and problem solve while maintaining positive customer relationships

MAKE A CAREER AT CARTER'S:

Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter's University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.