Account Manager - SaaS Renewals & Growth at Panopto

Panopto; United States; Remote; USD 75,000 - 80,000; Full time

Job summary

Panopto is hiring an Account Manager for SaaS renewals and growth with a remote-first setup. You will drive full-cycle renewals, upsell opportunities, and collaborate with customer success and sales to maximize revenue.

Ideal candidates have 5+ years in SaaS account management, strong CRM and forecasting skills, and a proven ability to develop strategic plans for higher education, K-12, and enterprise accounts.

Qualifications

• Full-cycle renewal management and net revenue retention optimization.
• Stakeholder management across higher ed, K-12, and enterprise.
• CRM fluency and pipeline forecasting.
• Strategic account planning.

Responsibilities

• Manage full-cycle renewals and optimize net revenue retention.
• Forecast pipeline and maintain CRM data accuracy.
• Develop strategic account plans for key verticals.

Skills

Renewals management

Stakeholder management

CRM forecasting

Strategic account planning

Job description

Account Manager - SaaS Renewals & Growth at Panopto — Remote

This Account Manager role at Panopto sits at an interesting intersection of customer success and sales, making it a strong career accelerator for those targeting senior AM or revenue leadership roles in SaaS.

Compensation context:

The base of $75K–$80K is on the lower end for a 5-year-experience SaaS AM role (market median is typically $85K–$100K base), but the OTE of $125K is competitive and achievable if commission structure is well-designed. The company's transparency about not negotiating beyond the range is a double-edged signal — fair, but limiting for strong candidates who could command more elsewhere.

Skills you'll build:

• Full-cycle renewal management and NRR optimization — highly valued metrics in SaaS growth companies
• Stakeholder management in complex verticals (higher ed, K-12, enterprise)
• CRM fluency and pipeline forecasting — transferable to virtually any SaaS organization
• Strategic account planning and \