Account Manager, Retail Media- L2

Albertsons Media Collective; Phoenix (AZ); Remote; USD 82,900 - 107,680; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well-being benefits

Time off and vacation pay

Training and career development opportunities

Job summary

A leading retail media network is seeking an Account Manager (L2) to deliver exceptional client experiences and foster strong customer relationships. In this role, you will work closely with clients to identify upsell opportunities, advocate for their needs, and ensure timely execution of their media plans. Ideal candidates have over four years of account management experience and are skilled in organization, data analysis, and presentation. This role offers competitive compensation and a chance to grow in a dynamic environment.

Qualifications

• 4+ years of experience in media or retail account management.
• Ability to prep and present insights to audiences including up to VP level.
• Demonstrates strong organization and process development skills.

Responsibilities

• Act as primary contact for clients and ensure satisfaction.
• Identify upsell opportunities during campaigns.
• Maintain high CRM hygiene and reporting accuracy.
• Engage with clients to prevent churn risks.

Skills

Media/Retail/Account Management Experience

Strong organization skills

Story-telling with data

Strong presentation skills

Partnership fostering

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand‑in‑hand! At Albertsons Companies we are looking for someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast‑paced, dynamic environment that’s constantly evolving.

About Albertsons Media Collective

Albertsons Media Collective is a tech‑centric, people‑focused retail media network. It assembles an inclusive, dynamic team of proven industry leaders to help drive sales for our clients and profitable growth for Albertsons. With a rich history of tradition, innovation, relationships, community values, and a focus on customers, we reach shoppers wherever they are at the moments that matter most.

Bring Your Flavor

Building the future of food and well‑being starts with you. Join our team and bring your best self to the table.

Account Manager (L2)

The Account Manager (L2) is responsible for delivering best‑in‑class client experiences when working with The Collective. The role seeks to deliver fantastic customer service to drive client satisfaction and renewals. Acting as the primary day‑to‑day contact for Collective clients, the Account Manager will work to deliver strategic, data‑driven upsell opportunities while ensuring seamless execution of programming, on‑time launches, and exceptional execution of Annual Plans.

The position will be based in Boise, ID; Pleasanton, CA; Dallas, TX; Fullerton, CA; Chicago, IL; or NYC.

Main Responsibilities

• Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on‑time campaign launches, and working cross‑functionally to identify areas of upsell relevant to the customer.
• Identify upsell opportunities in‑flight and post‑campaign to ensure repeat, growing partnership; work in collaboration with Client Partner counterpart to deliver holistic client plans.
• Advocate for the Voice of the Customer across the organization to build a best‑in‑class Retail Media Network.
• Ensure accurate CRM hygiene with emphasis on post‑IO signature to allow accurate revenue tracking.
• Collaborate with Client Partner counterpart to advise and create material for T2T/QBR/Lunch & Learns.
• Maintain a customer‑centric mindset with a deep understanding of client and category objectives to deliver best‑in‑class service.
• Interpret and story‑tell with data, being responsible for wrap reporting delivery, insights, and upsell suggestions.
• Focus on cultivating customer loyalty and retention during the post‑IO partnership.
• Work in lockstep with Client Partners to ensure the client receives a holistic best‑in‑class partnership from planning to execution and campaign wrap aligned with client KPIs to achieve annual renewal and growth targets.
• Continuously engage with the customer, identifying any business churn risks early and devising action plans to prevent or overcome them.
• Monitor and report on key metrics in‑flight as relevant to keep the customer up to date on the value of their media investment.
• Continuously learn and develop knowledge of the retail media landscape.
• Client travel as needed.

Qualifications

• 4+ years of Media/Retail/Account Management Experience.
• Strong organization and process development skills.
• Strong ability to story‑tell with data.
• Demonstrates strong presentation skills with ability to prep and present to audiences including up to VP level.
• Ability to foster partnerships with merchandising partners.

Benefits & Compensation

Salary Range: $82,900 to $107,680 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates.

Benefits may include:

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well‑being benefits for eligible associates (Medical, Dental, 401(k), and more!).
• Time off (vacation, holidays, sick pay). Eligibility requirements are available on myACI Benefits.
• Leaders invested in your training, career growth, and development.
• An inclusive work environment with talented colleagues who reflect the communities we serve.

Other benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay/Flexible Time Off, paid holidays (8‑9 days annually), bereavement pay, and retirement benefits such as 401(k) eligibility. Associates in this position are also eligible for an incentive plan.

A copy of the full job description can be made available to you.