Account Manager: Renewals & Customer Relations

ZippyApp - Recruitment Marketing; Conway (AR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive base pay

Commissions

Bonuses

Benefits package

Job summary

ZippyApp - Recruitment Marketing is seeking an Account Manager to contact customers with expired Rental Agreements and work to maintain the account, focusing on re-selling the Rental Agreement and educating customers.

This role emphasizes proactive account management, renewal opportunities, and occasional field visits to discuss details. Competitive pay with commissions, bonuses, and a comprehensive benefits package.

Qualifications

• Valid State Driver License with a clean driving history.
• Successful completion of a drug screen and background check.
• Prior experience as a sales agent, rental agent, account executive, account manager, account collection specialist, rent-to-own, or automotive sales professional.

Responsibilities

• Contact customers whose Rental Agreements have expired for non-renewal and assess needs, typically by phone and may require home visits.
• Demonstrate diligence, urgency, impartiality and consistency in account management.
• Contact references on all accounts that do not return calls.
• Mail letters according to the mail program.
• Recognize and create opportunities to renew customer agreements.
• Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is unlikely.
• Handle field collections and de-installations.

Skills

Valid State Driver License

Clean driving history

Drug screen

Background check

Sales experience

Account management

Rent-to-own experience

Automotive sales experience

Job description

ZippyApp - Recruitment Marketing is seeking an Account Manager to contact customers with expired Rental Agreements and work to maintain the account, focusing on re-selling the Rental Agreement and educating customers.

This role emphasizes proactive account management, renewal opportunities, and occasional field visits to discuss details. Competitive pay with commissions, bonuses, and a comprehensive benefits package.