ACCOUNT MANAGER - Remote

WISE Digital Partners; San Diego (CA); Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative digital marketing agency is seeking a passionate Account Manager to join their dynamic team. This role involves managing client relationships, ensuring satisfaction, and driving upsells in a fully remote environment. As part of a rapidly growing company recognized on the Inc. 5000 list, you will have the opportunity to work with a diverse range of clients and industries. With a strong emphasis on training and support, you will be equipped to thrive in your role, contributing to the success of clients while advancing your career in a collaborative and flexible work culture. Join a team that values growth and excellence!

Benefits

PTO & benefits

401K with matching

Training and coaching

Flexible work-from-home schedule

Opportunities for advancement

Qualifications

• Experience managing local, regional, and national accounts.
• Familiarity with digital marketing products and services.

Responsibilities

• Manage client relationships and oversee client requests.
• Conduct strategic conversations surrounding digital marketing.

Skills

Account Management

Digital Marketing

SEO

PPC

Communication Skills

Education

2-3 years of Account Management experience

Job description

WISE Digital Partners ACCOUNT MANAGER Remote·Full time Apply for ACCOUNT MANAGER

Do you have a passion for talking to business owners about how they plan to grow and market their businesses? Are you digitally savvy, and do you have a good understanding of digital marketing products and services like websites, SEO, PPC, social media, and more? If you’re looking to join a fast-growing digital marketing agency and a team of experienced marketers across a dozen disciplines, we’d love to connect with you! WISE Digital Partners is on the 2024 Inc. 5000 list of the fastest-growing private companies in America, and we’re looking to expand our team further with dedicated Account Managers based anywhere in the United States.

Description

Who We Are:

WISE Digital Partners provides digital marketing strategy, technology, and services for small and mid-sized businesses prepared for growth. Our typical client's revenue range is $1M to $25M, though we do have some larger clients under $50M. We operate in 3+ countries with over 100 clients across 30 industries, though our most common client industries are professional services (legal, accounting, etc.) and home services (Plumbing, HVAC, etc.). We specialize in lead generation, but also support eCommerce companies and many others.

WISE launched in 2019, is based in San Diego, and has been fully remote since day one. Our Founder and CEO is an experienced entrepreneur and the company is led by a team of agency veterans, many of whom have worked together before in past agencies. That’s led to fast growth, averaging 56% growth per year for four straight years.

On top of our many service awards, what also sets us apart is our proprietary technology. In 2020 we created a proprietary website platform called NEST (we co-own this trademark with Google). NEST includes a website CMS, review platform, reporting system, ADA compliance, and more to give our clients a competitive edge. It’s faster and more secure than competitive platforms like WordPress and Wix. NEST is also more affordable than our typical agency model because everything is baked into one streamlined solution. Our case studies are bullet-proof, the technology is world-class, and we have over 100 five-star reviews from clients online.

What You’ll Do:

Account Managers are responsible for owning our client relationships, managing client requests and smaller client projects, and reporting back outcomes. Your primary role is that of communication, and your success is based on retention and upsells. Account Managers act as the main agency point of contact, meet with internal teams, organize meetings, participate in digital strategy, and educate our clients on the work we do and the results we bring.

What We’re Looking For:

• Have familiarity with websites and digital marketing, including a good understanding of SEO and PPC. We provide initial and ongoing training, job shadowing, call recordings, and detailed overviews on all your assigned accounts.
• Grow into engaging in strategic conversations surrounding digital marketing, with training and support from other Account Management team members and other departments.
• Be comfortable with managing 10-15 monthly accounts.
• Have a minimum of 2-3 years account management experience managing local, regional and national accounts. You’ll have an advantage if you have worked with any of the following industries: SaaS, eCommerce.
• Have experience with how digital marketing products and services are sold, because upsells will be a big part of your role.
• Be able to manage your own schedule and work effectively on your own, with support from a skilled management and closing team.
• Be a team player with superior oral and written communication skills.
• Know how and when to ask for help and support from your manager and the overall company. After all, you are the conductor of this orchestra for clients.

What We Offer You:

• A full-time position with PTO & benefits that commence just after 30 days after your start date (medical, dental, vision, etc.)
• Optional 401K with matching at your 12-month mark
• All the training and coaching you need to thrive
• The opportunity to work with a world-class digital marketing team
• A flexible work-from-home schedule, with in-person training if near San Diego or Denver
• Opportunities for advancement and expanded responsibilities
• The ability to help amazing businesses across a range of industries