Account Manager - Remote

Lensa; Austin (TX); Remote; USD 59,000 - 94,000; Full time

Job summary

An innovative company is seeking an Account Manager to support Employer Groups and enhance client relationships. This role involves collaborating with leadership, resolving client issues, and optimizing pharmacy spend. The ideal candidate will have a strong background in client service and account management, with excellent interpersonal skills. Join a forward-thinking organization that values diversity and is dedicated to making a difference in the healthcare industry. If you're passionate about helping others and looking for a rewarding opportunity, this position is for you.

Qualifications

• Bachelor's Degree in business or related field, or equivalent experience.
• 2 years of Client Service/Account Management experience.

Responsibilities

• Work with Employer Groups to resolve issues and ensure member satisfaction.
• Document interactions and input data into Salesforce CRM.

Skills

Client Service

Account Management

Interpersonal Skills

Sales Presentations

Organization

Education

Bachelor's Degree in Business

High School Diploma or GED

Tools

Salesforce CRM

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Prime Therapeutics, is seeking professionals. Apply via Lensa today!

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Account Manager - Remote

Job Description

The Account Manager is responsible for supporting the assigned Employer Account Executive and Employer Groups in communications, client-facing initiatives, and product and program recommendations. This position must establish and maintain relationships with designated client counterparts.

Responsibilities

• Work directly with Employer Groups and Health Plan Leadership team to resolve issues and ensure member satisfaction; coordinate with operational units to put processes in place that will prevent repeat issues in the future.
• Collaborate with account executive and employer market leadership to build business cases for client-facing initiatives; provide input into, and support for initiatives such as implementations, setting performance standards, and creating cost justifications.
• Partner with Employer Account Executives and/or Prime and Health Plan leadership to understand the purpose and intent of reporting requests, evaluate relevant information, and determine the best way to present it for decision-making.
• Facilitate regular meetings with Employer Groups to build relationships and promote product opportunities, increasing market penetration and awareness; follow up with stakeholders as needed.
• Support client audits, develop presentations, and facilitate client visits and health fairs.
• Work with small employer accounts to optimize pharmacy spend through Prime products and services.
• Support Employer Group retention via proactive issue resolution, understanding client challenges, and helping implement mutually beneficial solutions.
• Document interactions and input data into Salesforce CRM, including meeting notes, dependencies, risks, decisions, next steps, and responsible parties.
• Perform other duties as assigned.

Education & Experience

• Bachelor's Degree in business or related field, or equivalent experience; HS diploma or GED required.
• 2 years of Client Service/Account Management experience.
• Must be eligible to work in the U.S. without sponsorship.

Additional Qualifications

• Ability to develop effective sales messages, presentations, and proposals.
• Strong interpersonal skills for facilitating meetings, resolving conflicts, building rapport, and influencing across departments.
• Ability to balance compliance, business goals, and risks while driving initiatives.
• Excellent organization and prioritization skills to manage multiple projects under pressure.
• Effective teamwork in a matrixed environment.

Preferred Qualifications

• Healthcare or PBM industry experience.
• Prior pharmacy technician experience and/or CPhT certification.

Physical Demands

• Up to 30% travel.
• Work outside standard hours as needed, including nights and weekends.
• Constant sitting, using hands, talking, and hearing.
• Frequent reaching with hands and arms.
• Occasional standing, walking, stooping, kneeling, crouching.
• Occasional lifting up to 25 pounds.
• Vision abilities include close, distance, color, peripheral, and depth perception.

Employees must comply with security responsibilities, legal, regulatory, contractual requirements, and internal policies.

Potential pay ranges from $59,000 to $94,000 based on experience and skills.

For benefits details, visit our Benefits Page and click on "Benefits at a glance".

Prime Therapeutics is an equal opportunity employer, encouraging diverse candidates to apply. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected classes.

We welcome applicants from diverse backgrounds, including those with records or requiring accommodations. For accommodations, contact Human Resources at 1.866.469.1257 or [e-mail].