Account Manager - Promotion & Loyalty Services

Merkle; Detroit (MI); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Disability insurance

401k

Flexible paid time off

At least 15 paid holidays per year

Paid sick and safe leave

Paid parental leave

Job summary

Merkle Promotion & Loyalty Services in Detroit seeks an Account Manager to work with cross-functional teams to deliver long-term strategic value and exceptional client service. You’ll support sales professionals, prepare client presentations, conduct research, and develop promotion solutions to drive revenue.

The role includes outbound outreach to predefined prospects, research for new business opportunities, and ongoing collaboration with internal teams to optimize processes and outcomes.

Qualifications

• Bachelor's degree required.
• 2–4 years of overall experience.
• 1–2 years of relevant experience in Account Coordinator, Marketing Specialist, Media Planning, Project Manager, or Sales Role.
• Strong strategic and analytical skills.
• Familiarity with Internet applications and technologies.
• Sales skills including: identification of prospects, sourcing, and closing deals.
• Excellent writing, grammatical, and proofreading skills.
• Exceptional presentation skills.

Responsibilities

• Supports Merkle Promotion & Loyalty Services sales professionals in revenue generating activities: prospecting, client research, promotion ideation, scoping, documentation (i.e. contracts), invoicing, etc.
• Demonstrates working knowledge of Merkle Promotion & Loyalty Services products and solutions, internal scoping, and production processes
• Builds brand expertise, creates and maintains best practices for named clients
• Pre and post-sale research and presentation generation
• Promotion reporting and analysis with supporting team members, i.e. Business Development, Strategic Services, Project Management
• Attends and/or leads internal meetings and client meetings for Account Director if necessary
• Works with Account Director to facilitate knowledge transfer of internal best practices, move the discipline forward, participate in internal initiatives and process improvements as well as client and marketing initiatives
• May conduct research to identify opportunities for successful lead generation projects and work with management to determine the markets to be targeted for effective prospecting
• May assist with the identification, qualification, and prospecting of potential clients through various lead sources including cold calling, tradeshows, researching via lead generation and prospecting resources, etc
• May serve as the designated Merkle Promotion & Loyalty Services client contact
• Actively participates in client presentations

Skills

Sales skills

Writing & editing

Presentation skills

Strategic thinking

Analytical skills

Prospecting & lead qualification

Education

Bachelor's Degree

Job description

Job Description

Merkle Promotion & Loyalty Services Account Managers work proactively and collaboratively with all divisions of the company to provide our clients with long-term strategic value and customer service. As a day-to-day partner with Merkle Promotion & Loyalty Services sales professionals (VP, Business Development and Account Director), Account Managers ensure high-quality and flawless client preparation and presentations, research and promotion solutions that drive results for clients and revenue for Merkle Promotion & Loyalty Services. The Account Manager may also have responsibility for stimulating new business through probing, investigative and consultative outbound calling and e-mailing to a pre-defined group of prospects and clients to determine their current or future needs for interactive promotions.

Job Description

Merkle Promotion & Loyalty Services Account Managers work proactively and collaboratively with all divisions of the company to provide our clients with long-term strategic value and customer service. As a day-to-day partner with Merkle Promotion & Loyalty Services sales professionals (VP, Business Development and Account Director), Account Managers ensure high-quality and flawless client preparation and presentations, research and promotion solutions that drive results for clients and revenue for Merkle Promotion & Loyalty Services. The Account Manager may also have responsibility for stimulating new business through probing, investigative and consultative outbound calling and e-mailing to a pre-defined group of prospects and clients to determine their current or future needs for interactive promotions.

Description & Responsibilities

• Supports Merkle Promotion & Loyalty Services sales professionals in revenue generating activities: prospecting, client research, promotion ideation, scoping, documentation (i.e. contracts), invoicing, etc.
• Demonstrates working knowledge of Merkle Promotion & Loyalty Services products and solutions, internal scoping, and production processes
• Builds brand expertise, creates and maintains best practices for named clients
• Pre and post-sale research and presentation generation
• Promotion reporting and analysis with supporting team members, i.e. Business Development, Strategic Services, Project Management
• Attends and/or leads internal meetings and client meetings for Account Director if necessary
• Works with Account Director to facilitate knowledge transfer of internal best practices, move the discipline forward, participate in internal initiatives and process improvements as well as client and marketing initiatives
• May conduct research to identify opportunities for successful lead generation projects and work with management to determine the markets to be targeted for effective prospecting
• May assist with the identification, qualification, and prospecting of potential clients through various lead sources including cold calling, tradeshows, researching via lead generation and prospecting resources, etc
• May serve as the designated Merkle Promotion & Loyalty Services client contact
• Actively participates in client presentations

Qualifications

• Education: Bachelor's Degree
• 2-4 years of overall experience
• 1-2 years of relevant experience as an Account Coordinator, Marketing Specialist, Media Planning, Project Manager, or Sales Role
• Basic strategic and analytical skills
• General familiarity of Internet applications and technologies
• Sales skills including: identification of prospects, sourcing, and closing deals.
• Excellent writing, grammatical, and proofing skills
• Exceptional presentation skills

The annual salary range for this position is $62,100-$75,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

Location

Detroit

Brand

Merkle

Time Type

Full time

Contract Type

Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

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