Account Manager - Project Risk

Lockton; Denver (CO); On-site; USD 60,000 - 90,000; Full time

Job summary

Lockton seeks a motivated Account Manager to join our Project Risk Construction team. You will partner with clients, carriers, and internal teams to deliver exceptional service, support policy administration, coordinate renewals and marketing efforts, and tailor insurance solutions for construction projects.

The ideal candidate will be organized, client-focused, eager to learn, and thrive in a fast-paced, collaborative environment. Travel may be required to client sites and carrier meetings.

Qualifications

• Experience in client services within brokerage or commercial insurance.
• Strong knowledge of Microsoft Office (Word/Excel/PowerPoint).
• Ability to manage heavy workloads and meet deadlines.
• Willingness to travel as needed.

Responsibilities

• Serves designated book of business relating to marketing, claims and administration.
• Responds to client inquiries and documents communications and resolutions.
• Gathers exposure information and loss-run data for clients.
• Requests and collects quotes from carriers and audits quotes and endorsements.
• Issues and processes client invoicing and supports renewals and marketing efforts.

Skills

Client service

Communication

Time management

Detail orientation

Team collaboration

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office Suite

Job description

We are seeking a motivated and detail-oriented Account Manager to join our Project Risk Construction team. This is an excellent opportunity for an insurance professional looking to build a career. In this role, you will partner with clients, carriers, and internal teams to deliver exceptional service, support policy administration, coordinate renewals and marketing efforts, and help ensure construction projects are protected through tailored insurance solutions. The ideal candidate is organized, client-focused, eager to learn, and thrives in a fast-paced, collaborative environment.

Description:

• Services designated book of business as relating to marketing, claims, and administration
• Responds to Client's inquiries, maintains documentation of communications, existing issues, and issue resolutions
• Supports implementation of new lines of coverage by setting up account, collecting needed documentation, and reviewing plan details with Client and Carrier
• Gathers and compiles exposure information from the Client, including compiling loss-run schedules and client stratifications
• Requests and collects quotes (new and renewal) from carriers
• Audits quotes, binders, and endorsements and makes requests for changes as needed
• Processes audits and creates audit analysis for Client
• Receives policy, then updates and completes policy check to ensure completeness
• Updates specifications, application, and summary information to reflect changes during the year
• Monitors receipt of quotes from carriers once submitted and negotiated by more senior staff
• Binds coverage under direction of the Unit Manager/Account Executive
• Informs Client of any and all changes that may affect insurance premiums or coverage
• Gathers and compiles information for new business opportunities
• Inputs Client information into data management system, ensuring accuracy and completeness
• Generates materials for Client presentations and meetings
• Creates and sends compliance communications as needed
• Issues and processes Client invoicing
• Engages with Producer and Accounting Department to appropriately determine action plan and assist in collection efforts or billing discrepancies
• Researches industry trends and governmental regulations
• Performs other responsibilities and duties as needed

Position qualifications

• Bachelor's Degree in Business Administration or related field and/or years of experience equivalent
• Typically, two or more years of Client services experience is required
• Demonstrates strong working knowledge and experience within brokerage/commercial insurance industry
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong attention to detail required
• Ability to attend industry training sessions as needed
• Understands industry trends and governmental regulations
• Readiness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements as needed
• Organizational and time management skills to prioritize heavy workloads to meet time-sensitive deadlines.
• Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information
• Must have strong verbal, written, and interpersonal skills to interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manner
• Ability to travel by automobile and aircraft and be away from home more than one day and night, as needed
• Legally able to work in the United States

This position may be eligible for annual discretionary bonus consideration.This job description is intended to indicate the general nature and level of work performed by Associates in the role. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of Associates assigned to this role.