Account Manager

Lockton Companies; Atlanta (GA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Job summary

Lockton Companies is seeking an Account Manager to lead client service delivery for property and casualty programs. You will support the Account Executive in marketing, placement, and carrier management while acting as a trusted advisor to clients.

You will analyze coverage needs, handle policy questions, and coordinate renewal activities. Strong communication, negotiation, and Microsoft Office proficiency are essential for success in this role.

Qualifications

• 3+ years experience in client services for property and casualty.
• Bachelor's degree in business-related field or equivalent experience.
• Intermediate understanding of P&C coverage lines in multiple product lines.
• Knowledge of risk financing strategies and products for clients.

Responsibilities

• Be the primary contact for client service issues and policy questions.
• Support renewal marketing and carrier management processes.
• Prepare client strategic data: exposures, loss runs, carrier data.
• Coordinate presentations and renewal discussions for the client team.
• Assist in open items meetings and contract guidance for coverage needs.
• Project-manage renewal implementations with carriers and clients.

Skills

Client services

P&C knowledge

Negotiation skills

Presentations

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Word

Excel

PowerPoint

Job description

Atlanta, Georgia, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

The Account Manager is the service experience leader of the client team, supporting/implementing the risk management/insurance program strategies. The Account Manager supports the client and Account Executive in program administration, marketing and placement and carrier management. He or she also provides directions and works with the Account Analyst to deliver on client needs. A trusted advisor who is responsive and receptive, the Account Manager provides innovative solutions and industry best deliverables through application of technical knowledge. The Account Manager always adheres to Lockton cultural values, and treats fellow associates, clients, and vendors with dignity and respect.

• On an ongoing basis, the AM is responsible as the key contact for the client's service-related issues. Confirm coverage or answer questions about the specifics of the Policy. Provide counsel or direction when a loss occurs. Interpret policy information and share back to the client accurately.
• Discuss business changes that may impact coverage due to acquisition or reducing coverage due to a divesture. Review client contracts and provide guidance about insurance requirements or coverages that may be needed to satisfy contractual obligations. Conduct open items meetings for ongoing service requests
• Prepares and gathers information that will contribute to the client strategic plan including exposures, loss runs, and carrier data. Analyzes gathered information and makes recommendations and provides insight based on level and skillset.
• Coordinates communications for presentations and meetings for the Account team. Presents portions of the renewal that the AM has supported during the marketing.
• Conducts annual commissions reconciliations and updates with AA support; communicates to AE
• Execute defined marketing strategy. Typically markets less complex lines of coverage. Identifies and analyzes client exposures. Interprets and evaluates policy terms to ensure adequate coverage for Client’s identified exposure. Distributes RFP requests to vendors. Reviews results, and conducts preliminary negotiations and market narrowing. Provides recommendations to Account Executive and producer and prepares renewal presentation for client meeting. Works closely with Risk management team on final projections and peer-reviewed financials.
• Project manage renewal implementation. Working with carriers and client to update changes to coverages
• Confirm coverages are correctly placed and carriers and client are ready for the new policy year. Second Set of eyes on policy checks.
• Project manages new client onboarding leveraging standard checklists and tools. Document communications strategy and enroll clients in standard delivered programs or client add ons. Oversee AA activities to ensure administrative set up for successful client management is completed
• Manages client financial reporting and claims analysis including providing the data to the client. Works closely with financial analytics team as appropriate.
• Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently. Actions: Prioritizes, prepares, schedules, leverages resources, stays focused.
• Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Actions: Follows procedures, ensures high quality output, and takes action.
• Building Customer Loyalty: Meeting and exceeding (internal or external) customer expectations while cultivating relationships that secure commitment and trust. Actions: Identifies networking opportunities, reaches out to expand contacts, leverages network contacts, maintains network relationships.
• Building Networks: Taking action to establish and maintain connections with people outside one’s formal work group, including those outside the organization (e.g., peers, cross-functional partners, and vendors), who are willing and able to provide the information, ideas, expertise, and/or influence needed to achieve work goals. Actions: Identifies networking opportunities, reaches out to expand contacts, leverages network contacts, maintains network relationships.
• Collaborating: Working cooperatively with others to help a team or work group achieve its goals Actions: Contributes to goal accomplishment, asks for help and encourages involvement, informs others on team, models commitment.
• Decision Making: Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences Actions: Identifies problems and opportunities, gathers information, interprets information, generates alternatives, evaluates alternatives and risks, chooses an effective option, commits to action, and considers others’ perspectives.

Qualifications

• 3+ year’s experience in client services for property and casualty including servicing and placement.
  
• Bachelor's degree in a business-related program or equivalent education and/or experience in the insurance industry
  
• Intermediate understanding of P&C coverage lines in multiple product lines
  
• Intermediate knowledge of different risk financing strategies and products available to clients (e.g., guarantee cost, loss sensitive, collateral) with strong knowledge in the guaranteed cost market.
  
• Relationships with insurance/carrier markets in assigned areas, or ability to develop same immediately
  
• Basic negotiation skills related to marketing and placement of insurance products.
  
• A strong working knowledge of the changing vendor landscape including new entrants into the marketplace and cutting-edge products and solutions
  
• Knowledge of federal and state legislation and legal issues related to the insurance industry
  
• Ability to compile, analyze and interpret financial information to facilitate decision making
  
• Full proficiency in the use of Microsoft Word, Excel, and PowerPoint.
  
• Basic presentations skills

AI Proficiency Required: Intermediate: candidates should be able to:

• Effectively use generative AI tools for research, analysis, communication, and workflow optimization.
• Validate AI-generated outputs for accuracy and appropriateness.
• Apply sound judgment regarding data privacy, security, and regulatory requirements.
• Identify opportunities to improve team effectiveness through responsible use of AI.

Equal Opportunity Statement

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learnsfrom, celebrates and thrives because of ourbreadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long‑term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.