Account Manager - Employee Benefits

Lockton; San Francisco (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Lockton is seeking a motivated Account Manager in the Employee Benefits space in San Francisco. You will support day-to-day management and servicing of employee benefits policies, ensuring client satisfaction and successful renewals.

The role requires collaboration with senior staff and a solid understanding of industry trends and regulations. The ideal candidate will have strong MS Office skills, 2 years of client services experience, and the ability to manage multiple tasks while maintaining

Qualifications

• Two years of related client services experience is typical.
• Proficiency with Word, Outlook, Excel, and PowerPoint is required.
• Strong attention to detail and organizational skills to manage workloads and deadlines.
• Able to work in a team and handle multiple tasks with competing deadlines.

Responsibilities

• Serve a designated book of business, including marketing, assisting with claim issues, and administration.
• Support implementation or transition of coverage by setting up accounts and reviewing plan details with clients and carriers.
• Initiate and facilitate vendor quotes, amendments, and reinstatements as needed.
• Ensure complete client information is in the agency management system to maintain data integrity.
• Conduct benefit benchmarking studies and design client presentation materials.
• Coordinate renewals and quotes with carriers and senior staff to ensure timely outcomes.
• Prepare client presentation materials and respond to escalated issues to ensure client satisfaction.

Skills

Client services

Attention to detail

Teamwork

Communication skills

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

Job description

Lockton is seeking a motivated and detail-oriented Account Manager in the Employee Benefits space. This position requires a strong commitment to building relationships, exceeding client expectations, and providing excellent client service. As an Account Manager, you will support the day-to-day management and servicing of employee benefits policies, ensuring client satisfaction and successful renewals. The ideal candidate will have a fundamental understanding of the business, industry trends, carrier product offerings, and governmental regulations. They will work collaboratively with senior staff to deliver people solutions that meet the needs of Lockton clients.

Position Responsibilities

• Service a designated book of business, including marketing, assisting with claim issues, and administration.
• Support the implementation or transition of new/existing lines of coverage by setting up accounts, collecting needed documentation, and reviewing plan details with clients and carriers.
• Initiate & facilitate vendor quotes, amendments, and reinstatements for requested changes as needed.
• Ensure complete client information is in the agency management system to maintain data integrity, accuracy, and completeness.
• Conduct and create benefit benchmarking studies, design plan comparison reports, and client presentation materials.
• Initiate obtaining policies and conduct contract comparisons to ensure completeness.
• Initiate and monitor receipt of renewals & quotes from carriers once submitted and negotiated by more senior staff.
• Generate materials for client presentations and meetings.
• Address and resolve escalated claims, billing, and eligibility issues to ensure timely and satisfactory outcomes for clients, as directed, with timely responses to back to the clients.
• Initiate communications, and open enrollment activities to ensure a successful renewal process, along with supporting implementation.
• Build and develop relationships with clients, carriers, and other vendors.
• Research industry trends, carrier product offerings, and governmental regulations.
• Learn and collaborate with senior staff, fostering a collaborative and supportive work environment.
• Perform other responsibilities and duties as requested to support the team and clients.

Position Qualifications

• Bachelor's Degree in Business Administration or related field, or equivalent years of experience.
• Typically, two years of related client services experience is required.
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
• Strong attention to detail and organizational skills to prioritize heavy workloads and meet time-sensitive deadlines.
• Ability to work in a team environment and manage multiple tasks & projects with competing deadlines.
• Ability to attend industry training sessions and complete continuing education requirements as needed.
• Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information.
• Must have strong verbal, written, and interpersonal skills to interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manner.
• Ability to work outside of regular business hours and travel by automobile and aircraft, with the possibility of being away from home for more than one day and night.
• Legally able to work in the United States.