Account Manager, Pharma Accounts

RedSail Technologies, LLC.; Spartanburg (SC); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in the pharmaceutical sector is seeking an Account Manager to foster long-term relationships with key customers. The role focuses on optimizing customer success and driving revenue growth through strategic management of accounts while collaborating with internal teams. Ideal candidates have a strong background in account management, communication skills, and a Bachelor’s degree.

Qualifications

• Proven track record in pharmaceutical account management with focus on customer relationships.
• Excellent communication and interpersonal skills to engage stakeholders at all levels.
• Strong analytical, problem-solving abilities, and ability to manage multiple priorities.

Responsibilities

• Cultivate relationships with pharmaceutical decision-makers for customer satisfaction.
• Address customer needs and ensure success of contracted programs.
• Identify new business opportunities and manage contract renewals.

Skills

Communication

Interpersonal Skills

Analytical Skills

Negotiation

Problem Solving

Education

Bachelor's degree in business administration, marketing, or related field

Tools

Microsoft Teams

Job description

As the Account Manager, Pharma Accounts at RedSail Technologies, you will play a pivotal role in fostering and maintaining loyal, long-term relationships with key decision-makers within our pharmaceutical customers and partner organizations. Your primary objective will be to ensure the success of contracted customer programs while identifying and capitalizing on opportunities for revenue growth and optimization.

Key Duties

• Foster Customer Relationships: Cultivate and nurture strong, lasting relationships with decision-makers at pharmaceutical customer and partner organizations to ensure their continued satisfaction and loyalty.
• Address Customer Needs: Proactively address both short-term and long-term customer needs, serving as the primary point of contact for contracted customer programs and ensuring their success.
• Manage Communication: Oversee the communication process for contracted programs, including monthly reporting, quarterly business reviews, and other necessary updates, to maintain transparency and alignment with customer expectations.
• Collaborate Internally: Collaborate closely with internal RedSail teams to optimize program performance, troubleshoot issues, and achieve customer ROI expectations.
• Identify Growth Opportunities: Proactively identify new business or revenue growth opportunities within existing customer accounts, leveraging insights and relationships to drive mutual success.
• Contract Renewal Ownership: Take ownership of the contract renewal process, leveraging strong customer relationships and a deep understanding of customer needs to facilitate revenue growth and ensure seamless contract renewals.

Education/Training

• Bachelor's degree in business administration, marketing, or a related field

Required Work Experience/Skills

• Proven track record of success in pharmaceutical account management or related roles, with a focus on fostering long-term customer relationships and driving revenue growth.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Strong analytical and problem-solving abilities, with a keen attention to detail and a results-driven mindset
• Experience working cross-functionally with internal teams to deliver exceptional customer outcomes.
• Demonstrated ability to identify and capitalize on business opportunities within existing customer accounts.
• Familiarity with pharmaceutical industry trends, regulations, and customer needs
• Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.
• Strong negotiation and contract management skills, with a focus on driving win-win outcomes for both the company and the customer

Discretionary Judgment

• Uses independent judgment and discretion based on the employee’s experience in the position and knowledge of the products, equipment, and services.
• Uses good judgment and possesses ethical work values.

Physical Demands, Working Conditions, and General Employment Guidelines

• Low or moderate stress levels may be experienced in job performance.
• Position is performed in a general office environment, home office, or approved remote workspace.

Equipment

• Daily use of Microsoft Teams (phone), computer, printer, and other routine office equipment.
• Must have reliable and consistent internet access

Safety to Self and Others

• Little responsibility for safety of others. Job is performed in an office setting where there are no hazardous materials or equipment

Working Conditions/Hazards

• Position is performed in an open office environment or approved remote work location

Work Location

• Remote

Qualifications

Education

Preferred

Bachelors or better in Business.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.