Account Manager - Payments

BS&A; Lansing (MI); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Payments Account Manager to join their dynamic team. This role is pivotal in driving enterprise cross-sell and migration efforts among municipalities transitioning from third-party payment providers. As a key member, you will leverage your exceptional relationship management skills to enhance customer satisfaction and maximize the benefits of integrated payments. You will collaborate closely with various stakeholders, develop tailored strategies, and conduct discovery sessions to address customer needs. If you are a motivated sales leader with a passion for fostering relationships and driving growth, this opportunity is perfect for you.

Benefits

Health Insurance

401K

Continuous Learning Opportunities

Collaborative Working Environment

Qualifications

• 3-5 years experience in payments or GovTech sales/account management.
• Proven track record of building relationships and achieving sales quotas.

Responsibilities

• Serve as primary contact for municipal customers, ensuring smooth transition.
• Identify cross-sell opportunities and develop account strategies.

Skills

Relationship Management

Sales Strategy Development

Consultative Selling

Understanding of Payment Processing

Job description

Payments Account Manager
Reports to: Integrated Payments Sales Manager
Location: Remote (Travel to Michigan and Midwest/Southeast territories required)

Job Summary
The Payments Account Manager is responsible for driving enterprise cross-sell and migration efforts among municipalities still using third-party payment providers. As a key player in the BS&A Payments team, this role requires exceptional relationship management skills and a consultative approach to help municipalities maximize the benefits of integrated payments.

Responsibilities

1. Account Management:
   1. Serve as the primary point of contact for municipal customers, particularly those in the Top 100 accounts, ensuring a seamless transition to BS&A Payments.
   2. Build strong relationships with stakeholders, including finance and operations leaders in municipal governments.
2. Sales Growth:
   1. Identify cross-sell opportunities within the existing customer base.
   2. Develop and execute tailored account strategies to transition municipalities from third-party processors to BS&A Payments.
3. Customer Enablement:
   1. Conduct discovery sessions to understand customer needs and pain points, offering solutions that enhance reconciliation, adoption, and overall satisfaction.
   2. Coordinate with legal teams on contractual obligations and stored payment method migrations.
4. Collaboration:
   1. Work closely with marketing to personalize outreach campaigns for non-integrated accounts.
   2. Partner with product and support teams to resolve customer challenges quickly and effectively.

Requirements

1. 3–5 years of experience in payments or GovTech sales/account management.
2. Proven track record of building relationships and achieving sales quotas.
3. Understanding of payment processing workflows and common challenges in municipal finance.
4. Willingness to travel for in-person meetings and regional events.

Why BS&A Software?

1. Comprehensive benefits package, including health insurance and 401K.
2. A culture that values diversity, inclusion, and balance.
3. Continuous learning and development opportunities.
4. A supportive and collaborative working environment with opportunities for career growth.

How to Apply

If you’re an experienced sales leader ready to make a significant impact, we invite you to apply! BS&A Software is proud to be an equal opportunity employer, committed to creating a diverse and inclusive workplace.