Account Manager - Partnerships

SupportFinity™; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

SupportFinity™ is seeking an Account Manager/Director located in Boston, Massachusetts, to lead strategic MSP and GSI partnerships. This role requires a candidate with significant experience in technology platform sales and partner development within the EUC industry.

The ideal candidate will drive revenue growth through effective relationship management, establishing and maintaining strong ties with C-level executives while executing business development initiatives. Join us in shaping the digital employee experience!

Qualifications

• 5+ years experience in partner community development and support.
• 5+ years experience in technology platform sales, particularly in the EUC industry.
• Proven success in executing go-to-market strategies with partners.

Responsibilities

• Develop and execute strategic plans for embedding solutions in partner practices.
• Drive revenue growth across strategic partner accounts.
• Establish strong relationships within target global organizations.
• Identify growth opportunities through understanding partners' requirements.
• Collaborate with teams for business development and co-sell initiatives.

Skills

Relationship management

Solution selling

Business development

Strategic planning

Communication

Job description

We are exclusively hiring for a Swiss software company specializing in digital employee experience (DEX) management. Founded in 2004, we are hiring an Account Manager/Director to drive growth within strategic MSP and GSI partnerships.

This role focuses on building and nurturing C-level relationships to integrate solutions and achieve revenue targets across Europe. The ideal candidate possesses deep industry knowledge and a proven ability to exceed performance goals.

Responsibilities

Develop and execute strategic plans to embed the platform as a key solution across partner workplace practices.

Drive revenue growth across assigned strategic partner accounts through effective relationship management and solution selling.

Establish and maintain strong C-level, sales, and product relationships within target global MSP/GSI organizations.

Understand the business, solutions, and technical requirements of global MSP/GSI partners to identify growth opportunities.

Execute business development and co-sell initiatives in collaboration with internal sales, marketing, and leadership teams.

Prepare and present regular business reviews to senior management on partner development progress, outcomes, and strategic adjustments.

Monitor market trends and competitor activities within the MSP/GSI landscape to inform and adapt go-to-market strategies.

Qualifications

5+ years of experience developing, enabling, and supporting a partner community.

5+ years of experience with technology platform sales, preferably within the EUC industry.

5+ years in partner/business development, enterprise sales, and GTM strategy creation/management.

Demonstrated experience working in or closely with major MSP/GSI organizations.

Proven track record of successfully developing and executing go-to-market strategies with partners.

Exceptional communication, presentation, and executive-level meeting facilitation skills.

Comfortable carrying and achieving performance-related targets.