Account Manager, Partnerships

Rakuten International; Bedford (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Rakuten International is seeking an Account Manager with 3-5 years of experience to manage a portfolio of key client accounts across North America. You will drive revenue, coordinate with internal teams, and maintain strong client relationships.

You will work closely with internal groups like Marketing, Product, Analytics, and Sales to deliver solutions and ensure client goals are met and programs perform at the highest level.

Qualifications

• Experience supporting or leading external account/client relationships for multi-faceted programs.

Responsibilities

• Offer day-to-day support to your assigned portfolio of accounts with a focus on driving program goals.
• Plan, develop, cross-sell and execute initiatives to enhance program performance.
• Serve as intermediary between the Client and internal departments such as Marketing, Product, Analytics.
• Lead regular client calls/meetings to review program performance and marketing efforts.
• Develop knowledge of Cartera products and services to support selling in the right solutions.
• Build strong client relationships and address client needs quickly to uphold reputation.

Skills

Account management

Client relationships

Cross-functional collaboration

Marketing partnerships

Project management

Job description

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Cartera Commerce, a Rakuten company who is the pioneer and leader in online cash back shopping and a subsidiary of the global Internet services company, is looking for experienced, talented and passionate individuals to join our growing team. Cartera Commerce's loyalty solutions serves major airlines to top banks, we partner with elite companies who use loyalty programs to reward their customers. We help those customers earn more rewards by shopping with over 1,000 online retailers.

Cartera Commerce is based in Lexington, Massachusetts.

SUMMARY:

Are you passionate about providing proactive and professional communication to client partners, offering them the top-notch partnership they deserve?

Are you an innately curious person who is driven by challenges and doesn't settle for "that's the way it has always been done" or a "no" and looks for new approaches to get stakeholders to a "yes"?

Are you a roll-up-the-sleeves collaborative team member who will partner with internal teams to collaborate on solutions for your clients' challenges and needs?

Are you willing to dig into business and marketing metrics to understand what is driving success for your portfolio of clients?

Cartera is seeking an Account Management professional with 3-5 years of experience supporting and leading external client partnerships.

You will have the opportunity to manage accounts that are some of the largest loyalty and consumer brands in the United States and Canada.

As an Account Manager, you will manage an assigned portfolio of key client accounts and be responsible for driving both Client and Cartera revenue while delivering the best possible partnership experience through daily emails, weekly status meetings and quarterly strategy presentations. This is a hands-on role which requires attention to detail and strong collaboration with internal teams to ensure client deliverables are executed on-time and to expectation.

Specifically, you will responsible for all aspects of the day-to-day operations of your clients' online loyalty shopping programs: ensuring that internal teams deliver on marketing campaigns and product enhancements; guiding your clients to leverage marketing best practices for promoting online shopping offers; and accurately monitoring, tracking and analyzing the effectiveness of our strategies to ensure that the clients' goals and Cartera's business objectives are met. You will be interacting with many internal teams on a daily basis (Project Management, Marketing, Product, Merchant Sales and Analytics) and be the liaison between those internal teams and your clients. It's a dynamic, interactive and collaborative role working with some of the biggest airlines, financial institutions and loyalty programs.

KEY RESPONSIBILITIES

• Offer day-to-day support to your assigned portfolio of accounts with a heavy focus on driving and aligning Cartera and Client program and revenue goals;
• Plan, develop, cross-sell and execute new Cartera and Client initiatives relative to enhancing program performance;
• Serve as the intermediary between the Client and various internal departments such as Merchant Sales, Marketing, Product, Technology, Project Management, Analytics and Accounting;
• Lead regular Client calls/meetings to review top-line program performance and marketing efforts with a focus on executing against key strategic growth levers;
• Develop working knowledge of Cartera products and services and how they map to Client business needs, in order to support pitching and selling in the right solutions at the right time;
• Immerse yourself into the Client program to build strong Client relationships and address Client needs quickly to uphold Cartera's industry-leading reputation for excellent partnership at every level;
• Develop familiarity with Client contractual requirements and understand the role you play in securely and confidentially handling data and sensitive information to maintain legal and compliance standards;
• Clearly communicate program performance to internal and external stakeholders and partner with Vice President of Partnerships who will lead account strategy to uncover new opportunities for revenue growth.

MINIMUM REQUIREMENTS

Account Management: Experience supporting or leading external account/client relationships for multi-faceted programs that encompass business development, marketing and/or techn