Account Manager - PA Central

Caris Life Sciences, Ltd.; Pennsylvania; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Account Manager to drive growth and maintain customer relationships in the Pennsylvania region. This role involves nurturing existing accounts, exceeding customer expectations, and collaborating with various teams to deliver exceptional service. The ideal candidate will possess strong sales experience, particularly in the pharmaceutical or medical device sectors, and demonstrate a commitment to improving customer satisfaction. Join a forward-thinking organization dedicated to transforming cancer care and making a meaningful impact in the healthcare industry.

Qualifications

• Minimum of 3+ years sales experience in the pharmaceutical or medical device industry.
• Demonstrated success in account management and driving organic growth.

Responsibilities

• Maintain and grow volume in current customers within a territory.
• Work closely with customers to provide high-level support and satisfaction.
• Evaluate customer sites and prepare strategies to improve revenue.

Skills

Sales Experience

Account Management

Customer Relationship Management

Communication Skills

Problem Solving

Team Collaboration

Education

Bachelor's Degree

Tools

CRM Software

Job description

Account Manager - PA Central page is loaded

Account Manager - PA Central

Apply locations Remote - Pennsylvania time type Full time posted on Posted 2 Days Ago job requisition id JR103407

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives.

We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day:“What would I do if this patient were my mom?”That question drives everything we do.

But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose.

Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary

The Account Manager is primarily responsible maintaining and growing volume in current customers withing a territory. The responsibilities include driving growth at existing accounts, nurturing and fostering deep customer intimacy, positioning Caris as the sole source for all relevant tumor profiling, and supporting the Molecular Oncology Specialist in acquiring new accounts within the assigned territory, including identifying and establishing prospective accounts. This role is also responsible for ensuring customer expectations are exceeded on all orders from initial generation to receipt of lab report. The ideal candidate will have a minimum of 3+ years sales experience in the pharmaceutical, medical device, or diagnostic industry with demonstrated success in account management, upselling, cross-selling, and driving organic growth at existing accounts.

Job Responsibilities

• Work closely with Customers, Client Service Partners, Molecular Oncology Specialists (MOSs), Regional Business Directors, and other support personnel to provide the highest level of customer support and satisfaction.

• Regularly and consistently call on customers to introduce and promote assigned Caris solutions including Molecular Intelligence testing, technology interfaces, physician consultations, etc

• Successfully executes customer retention.

• Interacts with existing customers to establish a value-based relationship resulting in increased sales and service to clients.

• Evaluates current and prospective customer sites and prepares strategies & programs to improve revenue, costs, and productivity.

• Ability to present and demonstrate different Caris’s technology solutions.

• Establish a frequent communication schedule with MOS teammate, Client Services and appropriate Commercial Leadership to exchange client feedback, success stories, challenges, and best-practices.

• Provide appropriate value customer information and updates via CRM.

• Develop and maintain “practical” knowledge of competitive products, services, technology solutions, and reimbursement/billing issues as well as knowledge of molecular profiling technology solutions and competitive strategies through the use of company resources, marketing material, sales brochures and on the job experience

• Establish and maintain open lines of communication with key personnel in assigned accounts and escalate issues when customer satisfaction is jeopardized.

• Maintain all assigned company assets including laptop computer, iPhone, etc.

• Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, monthly reports, expense, and service reports, as required, accurately and in a timely manner.

• Meet all assigned targets and goals set by management

• Provide meeting and trade show support as required

• Supports physicians with the complexity of the ordering and interpretation of the CMI platform, and QC report quality/accuracy which may require access to detailed protected health information (PHI)

Required Qualifications

• Bachelor’s degree required.

• Previous experience of 3+ years of successful Sales and/or Account Management experience is required.

• Demonstrated decision-making ability towards solving problems, while working under pressure and effectively communicating these solutions to co-workers and customers

• General understanding of clinic-based business policies and practices

• Ability to quickly learn and apply knowledge of proprietary software programs.

• Strong communication skills, both written and verbal.

• Highly self-motivated, self-directed, and attentive to detail.

• Ability to work in a complex and matrix team environment; experience working in a team-oriented, collaborative environment.

• Ability to handle multiple tasks, set priorities, schedule, and meet deadlines.

• Proven abilities in problem management, process analysis and root cause analysis.

• Strong interpersonal and relationship-building skills, with the ability to manage up, down and across levels of the organization.

• Valid driver's license, clean driving record, reliable vehicle, and automobile insurance that meets Caris requirements.

• This position requires that you spend 60% of your time in the field meeting with clients and prospects and the remaining time focused on case management.

Preferred Qualifications

• Pharma, Medical Device, or Diagnostic experience.

• Oncology experience.

Physical Demands

• Must possess the ability to sit and/or stand for long periods of time

• May be required to lift routine office supplies and use standard office equipment

Required Training

• All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.

Other

• This position requires periodic travel and some evenings, weekends and/or holidays.

Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions ) and reference verification.

This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

About Us

Caris Life Sciences is a leading innovator in molecular science and artificial intelligence focused on fulfilling the promise of precision medicine through quality and innovation.

Our Laboratories

Caris is committed to quality and excellence at our state-of-the-art laboratories. Learn more about our tissue lab and the advanced technologies that are helping improve the lives of cancer patients.