Account Manager - Office Coordinator

NeuroHealth Utah; Sandy (UT); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Company-paid events

Job summary

City Journals is seeking a results-oriented Operations Manager for its Marketing team in Utah. You will streamline campaign execution workflows, optimize direct mail and print advertising operations, and standardize processes from onboarding through delivery to maximize scalability and client retention.

Responsibilities include cross-functional coordination, QA of materials, KPI tracking, and post-campaign analysis to drive improvements.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or related field preferred.
• 3–5+ years in advertising sales, direct mail, print media, or business development.
• Strong communication and presentation skills with the ability to engage decision-makers.
• Proven track record of prospecting, closing new business, and meeting revenue goals.
• Experience developing customized advertising plans and managing campaigns from proposal to distribution.
• Ability to analyze results, discuss ROI, and grow long-term client partnerships.

Responsibilities

• Standardize end-to-end workflow for campaigns to shorten turnaround times.
• Coordinate cross-functional workflows across sales, production, distribution, and editorial.
• Oversee QA reviews for advertising materials to meet brand and timeline specs.
• Maintain CRM-driven account governance, renewal pipelines, and SLAs.
• Drive client renewals and expansion through scalable operational processes.
• Analyze campaign data to identify efficiency gains and ROI improvements.

Skills

Communication

Sales

Campaign mgmt

Data analysis

Presentations

Education

Bachelor's degree or equivalent

Job description

Drive operational excellence and organizational effectiveness across City Journals’ Marketing team. You will be responsible for streamlining campaign execution workflows, optimizing direct mail and print advertising operations, and ensuring structural efficiency from client onboarding through campaign delivery. This role combines robust operational oversight, rigorous data analysis, and process standardization to maximize scalability, resource efficiency, and client retention.

Core Responsibilities

• Workflow Optimization & Process Management
• Standardize and streamline the end-to-end operational lifecycle for direct mail and print advertising campaigns, reducing turnaround times and eliminating procedural bottlenecks.
• Coordinate cross-functional workflows between sales, production, distribution, and editorial teams to ensure seamless execution and team-wide alignment.
• Implement and refine internal operational procedures, project management tracking mechanisms, and quality control standards to maximize organizational effectiveness.

Campaign Operations & Quality Assurance

• Oversee comprehensive quality assurance reviews for all advertising materials, ensuring rigorous adherence to brand guidelines, production specifications, and timeline commitments.
• Manage operational tracking systems to monitor placement confirmations, distribution metrics, and milestone completions across all active accounts.
• Establish and track operational KPIs to evaluate campaign execution performance, resource utilization, and delivery accuracy.
• Analyze campaign distribution data and response analytics to identify systemic efficiencies, performance trends, and areas for workflow enhancement.
• Conduct structured post-campaign evaluations to assess operational outcomes and feed actionable insights back into internal planning and strategy processes.
• Collaborate with leadership to design scalable frameworks that support account expansion, recurring revenue, and long-term retention goals.

Account Operations & Client Governance

• Maintain systematic account governance, ensuring accurate CRM tracking, structured renewal pipelines, and clear service-level agreements (SLAs).
• Translate complex client business objectives into structured operational requirements, clear deliverables, and accountable project roadmaps.
• Drive cross-functional alignment during client renewals, expansion initiatives, and portfolio reviews to ensure operational scalability and sustained client value.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or related field preferred (or equivalent experience).
• 3–5+ years of experience in advertising sales, direct mail, print media, or business development.
• Strong communication and presentation skills with the ability to confidently engage business owners and decision-makers.
• Proven track record of prospecting, closing new business, and meeting or exceeding revenue goals.
• Experience developing customized advertising plans and managing campaigns from proposal through distribution.
• Ability to analyze results, discuss ROI, and recommend strategies that grow long-term client partnerships.

Pay: $23-26/hr

Our Work Philosophy

We believe in trust, clarity, and self accountability. Employees are not micromanaged—and they do not manage others in this role. Instead, we provide strong leadership, clear expectations, and support while empowering individuals to take responsibility for their performance. Bring 100% of your A-game while at work; shut it completely off after hours.

What You'll Get

We offer a positive, high-energy work environment built on professionalism, collaboration, and mutual respect. Our culture values strong relationships, open communication, and shared accountability. This is an opportunity to join a team that works hard, supports one another, and celebrates collective success.

We invest in team connection through company-sponsored outings such as skiing and snowboarding, movies, Desert Star Theater, Hale Centre Theatre, axe throwing, and other group activities. Regular company-paid team luncheons further strengthen relationships and reinforce our collaborative culture.

Our benefits package includes a company-paid urgent care family plan, a 401(k) with a 4% company match, paid holidays, and three weeks of PTO.