Account Manager (NYC based)

Kala Talent; New York (NY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Generous paid time off

Hybrid work in New York City

Job summary

Kala Talent, a New York City-based digital marketing agency, is looking for an Account Manager to own relationships with wellness and lifestyle clients and to act as the main connection between clients and internal marketing teams. You’ll develop a deep understanding of each client’s brand, audience, and growth goals while coordinating campaigns across paid media, creative, content, and strategy.

You’ll lead client communication, run recurring meetings, translate campaign performance into clear

Qualifications

• 3+ years in account management or client services within marketing, creative, or digital agencies.
• Experience with wellness, health, beauty, lifestyle, or consumer brands preferred.
• Strong understanding of digital marketing across paid media, creative, social and content.
• Ability to manage multiple client accounts and campaigns simultaneously.
• Excellent client-facing communication and presentation skills.
• Ability to translate campaign performance into clear client recommendations.
• Strong project management and organizational skills.
• Able to collaborate with creative and performance marketing teams in a fast-paced agency environment.

Responsibilities

• Own day-to-day relationships with a portfolio of wellness, health, and lifestyle clients.
• Understand each client's brand, audience, business goals, and marketing priorities.
• Act as the main point of contact between clients and internal teams across paid media, creative, content, social, and strategy.
• Lead recurring client meetings and communicate campaign performance, priorities, and next steps.
• Translate client needs into clear briefs and priorities for internal teams.
• Coordinate campaign timelines, deliverables, approvals, and feedback across multiple accounts.
• Partner with channel specialists to identify opportunities to improve performance and strengthen client strategy.
• Monitor account health and proactively address challenges or changing client needs.
• Identify opportunities to expand accounts through additional services and new initiatives.

Skills

Account management

Client communication

Digital marketing

Project management

Data interpretation

Job description

About kala

Helping US-based startups and SMBs build stronger teams by finding no more, no less than the right people for tech, product, and marketing roles worldwide.

About the hiring company

They are a New York City-based digital marketing agency working with wellness, health, and lifestyle brands across the US.

The agency helps brands grow through a mix of paid media, creative, content, social, and digital strategy. Their clients range from emerging wellness companies to established consumer brands looking to strengthen their digital presence and connect with new audiences.

Their team combines creative thinking with a performance-driven approach, working closely with clients to build campaigns that strengthen their brands while delivering measurable growth.

About the role

They are looking for an Account Manager to own relationships with a portfolio of wellness and lifestyle clients and act as the main connection between clients and internal marketing teams.

In this role, you’ll develop a deep understanding of each client's brand, audience, and growth goals while coordinating campaigns across paid media, creative, content, and strategy.

You’ll lead client communication, keep projects and priorities moving, and work closely with channel specialists to make sure the agency is delivering both strong work and measurable results.

Responsibilities

• Own day-to-day relationships with a portfolio of wellness, health, and lifestyle clients.
• Understand each client's brand, audience, business goals, and marketing priorities.
• Act as the main point of contact between clients and internal teams across paid media, creative, content, social, and strategy.
• Lead recurring client meetings and communicate campaign performance, priorities, and next steps.
• Translate client needs into clear briefs and priorities for internal teams.
• Coordinate campaign timelines, deliverables, approvals, and feedback across multiple accounts.
• Partner with channel specialists to identify opportunities to improve performance and strengthen client strategy.
• Monitor account health and proactively address challenges or changing client needs.
• Identify opportunities to expand accounts through additional services and new initiatives.

Requirements

• 3+ years of experience in account management or client services within a marketing, creative, or digital agency.
• Experience working with wellness, health, beauty, lifestyle, or consumer brands is strongly preferred.
• Strong understanding of digital marketing, including paid media, creative, social, and content.
• Experience managing multiple client accounts and campaigns simultaneously.
• Excellent client-facing communication and presentation skills.
• Ability to translate campaign performance and marketing data into clear client recommendations.
• Strong project management and organizational skills.
• Comfortable collaborating with creative and performance marketing teams.
• Proactive and comfortable working in a fast-paced agency environment.

About the process

• Intro call with the kala team.
• Interview with agency leadership.
• Case study and presentation.
• Coffee (or drinks) with the team at the NYC office.
• Offer stage.

Compensation & Benefits

• $90K–$110K base + performance bonus.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Generous paid time off.
• Summer Fridays.
• Hybrid work environment in New York City.
• Regular team lunches, events, and wellness activities