Account Manager - North East & Yorkshire

ParentPay Group; United States; Remote; USD 53,000 - 82,000; Full time

Job summary

ParentPay Group in the UK is seeking an Account Manager based in or near Yorkshire/the North East to own the commercial relationship with an assigned group of schools and MATs.

You will drive retention, growth and satisfaction, deliver client presentations up to C-suite, forecast pipeline and work with marketing, product and in-life support to maximize value from our products.

Qualifications

• Experience in Commercial Account Management/Business Development; EdTech experience is a plus.
• Proven ability to manage a large portfolio of customers and grow revenue.
• Strong communication and stakeholder management across all levels.
• Analytical mindset with ability to plan and forecast sales activity.
• Comfort with contracts and negotiations and cross-functional collaboration.

Responsibilities

• Manage a volume of customer accounts (approx. 1000 schools); build relationships across SLT.
• Drive retention, renewals, upsells and overall customer satisfaction.
• Plan territory and activity; forecast and report results to teams.
• Collaborate with in-life management, marketing and product teams on campaigns.
• Ensure CRM data is accurate and sales opportunities are tracked to closure.
• Provide input on processes and workflows and drive customer success metrics.
• Present to stakeholders up to C-suite; deliver periodic performance reviews.

Skills

EdTech experience

Account management

Territory management

Stakeholder engagement

Communication skills

Relationship building

Business acumen

Sales methodologies

Contract negotiations

Project management

Job description

The successful candidate will be based in or near Yorkshire/the North East of England.

The Account Manager is the primary commercial relationship owner for an assigned group of Schools and Multi-Academy Trusts with responsibility for commercial extension of relationships, retention, growth and customer satisfaction. You will work closely and in a coordinated manner with the Territory Partnership Manager and In-life management support teams to ensure customers derive maximum value from our products and services. You will proactively engage with your customer base to understand and influence their strategy and build need for ParentPay Group and associated partner products and services.

A quota carrying sales role, you will be required to prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite. Deliver weekly, monthly and quarterly status and results presentations to internal and external teams. You will be required to plan for sales achievement within your assigned customer segment and regularly monitor and report on your performance versus commercial goals.

Key Responsibilities

• Manage a volume of customer accounts – typically 1000 academy/LA schools; develop positive working relationships with all customer touch points and elevate our relationship impact across the SLT of customer organisations
• Drive customer retention, contract renewals, upsells and satisfaction
• Robust and thorough territory and activity planning
• Work closely with In-life management support teams, Marketing and others on day-to-day activity including driving user excellence in the customer base, campaign definition and set-up, troubleshooting and growth
• Work closely with In-life management support teams, Helpdesk and Product development teams to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout campaigns
• Leverage technical tools and quantitative data to manage sales campaigns to success, high customer satisfaction and renewal
• Prepare sales campaign insights reporting, including analysis and research
• Accurately maintain and develop a pipeline of revenue opportunities and accurately forecast sale conversion according to, and in line with, commercial objectives
• Work closely with Finance on billing and invoicing queries
• Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
• Adhere to established processes and workflows as directed
• Provide input on new processes and workflows as requested
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

Skills, Knowledge and Expertise

• Experience in Commercial Account Management/Business Development with EdTech experience being an advantage
• Experience in selling and territory management
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
• A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
• Business acumen, sound decision making, analytical and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships
• Clear understanding of effective sales methodologies with a demonstrable ability to plan, articulate and execute sales engagements through all phases
• Project and program management awareness; knowledge of key concepts including phases, plans, deliverables, scope and tasks
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
• Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned customer base
• Strong analytical skills
• Working knowledge and experience with contracts and contract negotiations
• Demonstrated ability to work independently and remain motivated