Account Manager - New York

Sage Global Services Limited; New York (NY); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, Dental, Vision

401K with match

Parental leave options

Disability and life insurance

Headspace subscription

Wellness stipend

And more...

Job summary

Barrows is a commerce experience agency delivering end-to-end shopper experiences for brands and retailers. We blend creativity, strategy, and technology to drive engagement and conversion.

We collaborate with a global team to deliver integrated programs and strong client partnerships. This role focuses on leading client relationships, steering multi-disciplinary teams, managing budgets, and ensuring on-time delivery in a dynamic environment.

Qualifications

• 3–5 years of experience in marketing, advertising, shopper, commerce, experiential, or integrated agency environments.
• Experience managing retail, shopper, trade activation, digital commerce, experiential, or integrated marketing programs.
• Strong client-management, presentation, and written communication skills.
• Ability to manage timelines, budgets, approvals, and multiple workstreams simultaneously.
• Highly organized, proactive, and calm under pressure in a fast-paced environment.

Responsibilities

• Serve as the day-to-day client contact for assigned projects and workstreams, building trusted relationships.
• Develop understanding of client brands, objectives, channel priorities, retailer dynamics, and ways of working.
• Lead routine status meetings, organize decisions and next steps, and clearly communicate expectations.
• Translate client inputs into clear briefs rooted in brand strategy and retail context.
• Lead internal briefings and coordinate cross-functional teams including Strategy, Creative, Design, Production, and Project Management.
• Evaluate work against the brief, provide clear feedback, and ensure recommendations are sound and executable.
• Identify risks and dependencies early and coordinate with senior leadership to resolve them.
• Coordinate external vendors and agency partners as needed to support execution.

Skills

Client relationship mgmt

Project coordination

Presentation skills

Written communication

Budget management

Cross-functional collaboration

Job description

Barrows is a commerce experience agency dedicated to building the world’s leading experiences for brands and retailers. We combine creativity, strategy, and technology to turn moments of shopper engagement into moments of conversion. From shopper marketing and category transformation to retail toolkits, display design, CX strategy, and store design, we deliver end-to-end solutions that don’t just meet expectations, they reset them.

Backed by the scale and innovation of VML and WPP, we bring clients access to the best tools, technology, and talent as a sustainable competitive advantage. What sets us apart is not just what we deliver, but how we deliver it: a global team united by a can do spirit, relentless curiosity, and the belief that remarkable commerce experiences can transform both brands and the people who shop them.

• Serve as the day-to-day client contact for assigned projects and workstreams, building trusted and responsive relationships.
• Develop a strong understanding of the client’s brands, business objectives, channel priorities, retailer dynamics, and ways of working.
• Lead routine status meetings, organize decisions and next steps, and ensure client expectations are clearly communicated to the team.
• Anticipate client needs, proactively surface solutions, and

Client Partnership & Account Leadership

• Serve as the day-to-day client contact for assigned projects and workstreams, building trusted and responsive relationships.
• Develop a strong understanding of the client’s brands, business objectives, channel priorities, retailer dynamics, and ways of working.
• Lead routine status meetings, organize decisions and next steps, and ensure client expectations are clearly communicated to the team.
• Anticipate client needs, proactively surface solutions, and

Strategic, Creative & Cross-Functional Leadership

• Translate client inputs into clear, actionable briefs rooted in brand strategy, shopper insight, and retail context.
• Lead internal briefings and coordinate Strategy, Creative, Design, Production, Project Management, and partner-agency teams.
• Evaluate work against the brief, provide clear feedback, and ensure recommendations are strategically sound, creatively strong, and executionally realistic.
• Contribute thoughtful ideas and retail or category context during planning, creative development, and program optimization.

Operational Excellence & Project Ownership

• Manage small to medium-sized projects end-to-end, from intake and scoping through final delivery and post-program review.
• In partnership with Project Management, own timelines, deliverable lists, routing, approvals, and client communication across multiple concurrent assignments.
• Maintain strong quality control, including proofing copy, validating specifications, confirming legal or regulatory inputs, and ensuring feedback is fully addressed.
• Identify risks, dependencies, and resource needs early, partnering with Project Management and senior account leadership to resolve them.
• Coordinate external vendors and agency partners as needed to support seamless execution.
• Manage client’s internal-facing POS platform, inputting important details for procurement and stakeholder purposes.

Commercial Management & Growth

• Understand project estimates and support scope development in partnership with senior account, production, and finance leads.
• Track budgets, hours, purchase orders, out-of-pocket costs, and change requests against approved parameters.
• Identify and document out-of-scope requests, helping secure approval before incremental work begins.
• Look for practical ways to improve efficiency, strengthen client value, and expand the agency’s contribution.

Team Leadership & Agency Contribution

• Provide clear direction and day-to-day support to Account Executives, helping build their confidence and capabilities.
• Foster collaboration across disciplines and contribute to a positive, accountable, and solutions-oriented team culture.
• Share learnings and help improve account-management tools, processes, and ways of working.

• 3–5 years of experience in a marketing, advertising, shopper, commerce, experiential, or integrated agency environment.
• Experience managing retail, shopper, trade activation, digital commerce, experiential, or integrated marketing programs.
• Alcohol beverage experience is a plus, including exposure to on-premise, off-premise, distributor, retailer, or trade-marketing environments.
• Strong understanding of creative and production processes from brief through final delivery.
• Demonstrated ability to manage timelines, budgets, approvals, and multiple workstreams simultaneously.
• Strong client-management, presentation, and written communication skills.
• Highly organized, detail-oriented, proactive, and calm under pressure in a very fast-paced environment with competing priorities.
• Collaborative and solutions-oriented, with the ability to build productive relationships across disciplines.
• Ability to work in the office 3–4 days per week.

The salary range for this role is $75,000- $110,000

*exact compensation will be determined based on individual experience

Benefits include:

• Unlimited PTO
• Medical, Dental, Vision (with an option for free medical care!)
• 401K with a % match
• Various maternity/paternity leave options
• Fully funded disability and life insurance options
• Headspace subscription
• Wellness Stipend
• and more....