Business Supervisor

UMT - Internal; New York (NY); Hybrid; USD 80,000 - 95,000; Full time

Job summary

UnitedMasters, Inc. is seeking an Account Supervisor to drive agency service, oversee strategic and day-to-day management of client accounts, and foster strong relationships.

In this hybrid role based in Brooklyn, you will mentor junior staff and lead cross-functional campaigns with creative and production teams to deliver exceptional results. You will balance client satisfaction with agency growth, stay current on industry trends, and ensure proactive, clear communication across all

Qualifications

• 4+ years of experience in an advertising agency or related communications industry.
• Proven ability to build and maintain strong client relationships.
• Excellent strategic thinking and problem-solving skills.
• Strong verbal and written communication skills.
• Demonstrated experience managing multi-disciplinary teams.
• Solid understanding of financial management principles, including budget oversight and P&L responsibilities.
• Ability to lead and mentor junior team members.
• Highly organized with exceptional project management skills.
• Knowledge of industry trends, competitive landscapes, and emerging marketing strategies.
• Experience participating in new business development efforts, including pitches and proposals.

Responsibilities

• Serve as primary point of contact for assigned accounts, cultivating strong client relationships and ensuring business objectives are met.
• Act as a trusted liaison between internal departments, fostering collaboration to develop innovative, high-impact campaigns.
• Lead internal and external communications—written, virtual, and in-person—ensuring clarity and effectiveness.
• Oversee the creation of client-facing presentation materials aligned with client expectations.
• Identify and pursue opportunities to expand existing client accounts or bring new business into the agency.
• Supervise and manage the execution of approved ideas with creative and production teams.
• Mentor Account Executives and Assistant Account Executives, fostering growth and best practices.
• Demonstrate confidence, strategic thinking, and sound decision-making in account leadership.
• Stay informed on client industries, market dynamics, and competitive landscapes.
• Support Business Leads in financial management of accounts, overseeing budgets and P&L considerations.
• Contribute to new business development efforts, including pitches and strategic planning.
• Foster a collaborative and positive work environment.

Skills

Relationship building

Strategic thinking

Communication

Project management

Team leadership

Education

Bachelor's degree in marketing, business, or related field

Job description

We are an award-winning independent creative solutions company that aspires to be the most culturally-influential company in the world. We help ambitious brands harness the power of culture to solve their biggest challenges. As a unique mix of experts in culture, technology, and storytelling, we are united by a passion to grow brands in ways that advertising alone can never do. We are an entrepreneurial business – not a traditional “ad agency.” That means we value resourcefulness and tenacity just as much as we value creativity and intelligence. We’re unapologetically ambitious!

We are seeking an Account Supervisor to support an exciting account. This role is hybrid and requires 3 days a week in our Brooklyn office, with 2 days remote.

What You'll Do

As an Account Supervisor, you will be a key driver of agency service, overseeing the strategic and day-to-day management of one or more client accounts. You will play a pivotal role in fostering strong, lasting client relationships by ensuring that marketing objectives are met with efficiency, creativity, and strategic insight—ultimately delivering both client satisfaction and agency growth. Additionally, you will provide leadership and mentorship to Business Leadership team members, helping to elevate the overall quality of work and client engagement.

• Serve as a primary point of contact for assigned accounts, cultivating strong client relationships and ensuring business objectives are met.
• Act as a trusted liaison between internal departments, fostering collaboration to develop innovative, high-impact campaigns.
• Lead internal and external communications—written, virtual, and in-person—ensuring clarity, consistency, and effectiveness across all touchpoints.
• Oversee the creation of client-facing presentation materials, ensuring they align with client expectations and uphold agency standards.
• Proactively identify and pursue opportunities to expand existing client accounts or bring new business into the agency.
• Supervise and manage the execution of approved ideas and initiatives, collaborating closely with creative and production teams to bring concepts to life.
• Mentor and develop Account Executives and Assistant Account Executives, fostering professional growth and best practices in client management.
• Demonstrate confidence, strategic thinking, and sound decision-making in all aspects of account leadership.
• Anticipate and address potential internal or client relationship challenges, escalating to leadership when necessary to ensure resolution.
• Stay informed on client industries, market dynamics, and competitive landscapes, providing strategic insights that enhance client and agency success.
• Support Business Leads in financial management of accounts, overseeing budget allocations, out-of-pocket expenses, and P&L considerations as they relate to account scopes of work.
• Contribute to new business development efforts, participating in pitches, proposals, and strategic planning initiatives as needed.
• Foster a collaborative and positive work environment, championing teamwork, empathy, and a solutions-oriented approach.
• Manage workload and time pressures effectively, ensuring both personal well-being and long-term agency success.

Knowledge, Skills and Abilities

• You are results and bottom-line oriented, yet will possess deep appreciation and sensitivity towards people, culture, and values.
• You are “thick-skinned” and persistent, but at the same time diplomatic and politically aware. You are personable, smart, passionate, and optimistic.
• You possess a deeply pro-active, hands-on mentality. You hold yourself accountable and take great pride in your work – just like us.
• We’re proudly diverse in our backgrounds, our accents, and our fiercely held personal passions – and you add to the
• We are, in every sense of the word, independent, and not beholden to anyone else’s agenda. So are you.

Minimum Qualifications

• 4+ years of experience in an advertising agency or related communications industry, demonstrating a strong understanding of advertising, marketing, media, creative development, production, public relations, research, and agency finance.
• Proven ability to build and maintain strong client relationships, ensuring alignment with marketing objectives and fostering long-term partnerships.
• Excellent strategic thinking and problem-solving skills, with the ability to anticipate challenges and proactively develop solutions.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively across internal teams, clients, and external partners.
• Demonstrated experience managing multi-disciplinary teams, ensuring seamless collaboration between creative, production, and strategy departments.
• Solid understanding of financial management principles, including budget oversight, billing processes, and P&L responsibilities for account scopes.
• Ability to lead and mentor junior team members, fostering professional growth and best practices in account management.
• Highly organized with exceptional project management skills, able to manage multiple priorities and deadlines in a fast-paced environment.
• Strong knowledge of industry trends, competitive landscapes, and emerging marketing strategies, ensuring informed decision-making and innovative solutions.
• Experience participating in new business development efforts, including client pitches, proposals, and strategic planning.

Preferred Qualifications

• Bachelor's degree in marketing, business, or a related field preferred.

About UnitedMasters, Inc.

UnitedMasters Inc. represents the creative solutions company, Translation, and the leading software and services platform for independent creators, UnitedMasters. UnitedMasters enables ownership, exposure, and new paths for financial return for independent creators, while Translation helps brands leverage the power of contemporary culture to achieve transformational growth. Combined, UnitedMasters, Inc. is the world’s leading marketplace for cultural capital, connecting independent artists and brands to realize a future in which all creators own their future. Backed by Alphabet, Andreessen Horowitz, and Apple, UnitedMasters, Inc. is reimagining how brands and artists come together to tell their stories, build profitable growth, and push culture forward.

Salary Hiring Range: $80,000 - $95,000

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide (e.g. bonus, stock options, 401(k) match, etc.)

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors.

The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

The salary range above is for the NY/CA. As a company, we have a location based strategy, which means the salary range could be lower or higher than this if the role is hired in another location.

We do not discriminate on the basis of any protected group status under any applicable law.