Account Manager, National Accounts

Prudential Annuities Distributors (PAD); Newark (NJ); On-site; USD 106,000 - 175,000; Full time

Benefits offered by this job

401(k) match

Pension plan

Wellness program

Education benefit

Employee stock purchase plan

Job summary

Prudential Financial, Inc. in the United States is seeking an experienced National Account Manager to lead service delivery for our AbsenceOne customers and partners. You will manage relationships with key accounts and brokers across regions, reporting to the AbsenceOne Center of Excellence director.

You will oversee 8–10 accounts, collaborate with Sedgwick and Prudential teams, and drive reporting and analytics to improve outcomes. Travel ~15–20% is expected.

Qualifications

• Bachelor's degree or equivalent experience.
• 5-8 years of client-facing experience in the insurance industry; 4-5 years of benefits and/or leave administration experience is a plus.
• Ability to support primarily West Region accounts, including Mountain and Pacific time zones.
• Strong relationship-building and stakeholder management skills.
• Demonstrated ability to solve complex problems and identify process improvement opportunities.
• Strong learning agility and adaptability.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Ability to analyze data and translate insights into actionable recommendations.
• Strong collaboration and teamwork skills.
• Excellent analytical and interpretive capabilities.
• Resilient and able to thrive in a fast-paced environment.
• Willingness to travel approximately 15%-20%.

Responsibilities

• Accountable for the service excellence execution of AbsenceOne customers.
• Developing successful relationships with AbsenceOne customers and brokers.
• Managing a client account portfolio of 8-10 accounts.
• Actively participating as a member of the AbsenceOne Center of Excellence Team and championing teamwork.
• Collaborating with Sedgwick and Prudential partners to ensure consistent service delivery and timely changes.
• Participating in sales finalist meetings representing AbsenceOne capabilities.
• Providing fresh ideas and process improvements to elevate service excellence.
• Developing and enhancing reporting and data analytics around the AbsenceOne block.

Skills

Relationship management

Data analysis

Communication

Problem solving

Collaboration

Adaptability

Education

Bachelor's degree or equivalent experience

Job description

Job Classification: Investment Management - Investments Prudential’s Group Insurance (GI) Customer Relationship Management team is seeking an experienced National Account Manager specializing in supporting our block of AbsenceOne customers. Our AbsenceOne offering is part of our partnership with Sedgwick caring for front-end disability services including STD, Absence, Statutory Plans and ADA for our customers with over 10,000 lives. Reporting to the Director of the Prudential AbsenceOne Center of Excellence, the incumbent is accountable for driving strategic account management, service excellence and account retention working in partnership with Prudential National Account Executives, Prudential Product, and Sedgwick Customer Service Directors as well as internal functional areas providing services to their aligned accounts.

Responsibilities

• Accountable for the service excellence execution of our AbsenceOne customers.
• Developing successful relationships with AbsenceOne customers and brokers.
• Managing a client account portfolio of 8-10 accounts.
• Actively participating as a member of the AbsenceOne Center of Excellence Team and being a champion of teamwork within the group.
• Collaborating directly with functional partners, including the Sedgwick Team, to ensure consistency of service delivery, issue resolution, and program specific changes and enhancements are implemented timely and accurately.
• Participating in sales finalist meetings, representing the excellence offered through the AbsenceOne program.
• Providing fresh ideas, perspectives and process improvements that continue to drive and elevate service excellence to our customers.
• Working to develop and enhance reporting and data analytics around our AbsenceOne block.

Required Qualifications

• Bachelor's degree or equivalent experience.
• 5-8 years of client-facing experience, preferably within the insurance industry; 4-5 years of benefits and/or leave administration experience is a plus.
• Ability to support primarily West Region accounts, including Mountain and Pacific time zones.
• Strong relationship-building and stakeholder management skills.
• Demonstrated ability to solve complex problems and identify process improvement opportunities.
• Strong learning agility and adaptability.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Ability to analyze data and translate insights into actionable recommendations.
• Strong collaboration and teamwork skills.
• Excellent analytical and interpretive capabilities.
• Resilient and able to thrive in a fast-paced environment.
• Willingness to travel approximately 15%-20%.

What we offer you:

• Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $106,000.00 to $174,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.
• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
• To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
• Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
• Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

Prudential Financial, Inc. (NYSE: PRU), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management as of Dec. 31, 2023, has operations in the United States, Asia, Europe, and Latin America.

Prudential’s diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security.

Prudential’s iconic Rock symbol has stood for strength, stability, expertise and innovation for 150 years.

For more information please visit news.prudential.com.

Our Commitment to an Inclusive Workplace

Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.

PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives.

For more information about PGIM, visit pgim.com.

Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom.

Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom.

Our Commitment to an Inclusive Workplace

Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.