Account Manager, National Accounts

Prudential Ins Co of America; Newark (NJ); On-site; USD 106,000 - 175,000; Full time

Benefits offered by this job

Medical/dental/vision

Pension plan

401(k) with match

Wellness program

Education benefits

Employee Stock Purchase Plan (ESPP)

Job summary

Prudential's GI Customer Relationship Management team seeks an experienced National Account Manager for our AbsenceOne program. You will manage a portfolio of 8–10 accounts, build strong broker relationships, and partner with Sedgwick to ensure high-quality service delivery.

You will collaborate across product, sales, and service teams to drive account retention, deliver reporting insights, and influence program enhancements. Some travel is required.

Qualifications

• Bachelor's degree or equivalent experience.
• 5–8 years in client-facing roles, preferably in the insurance industry.
• 4–5 years of benefits and/or leave administration experience is a plus.
• Support primarily West Region accounts across Mountain and Pacific time zones.
• Strong relationship-building and stakeholder management skills.
• Demonstrated ability to solve complex problems and identify process improvements.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Able to analyze data and translate insights into actionable recommendations.
• Willingness to travel 15–20%.

Responsibilities

• Accountable for service excellence execution for AbsenceOne customers.
• Develop strong relationships with AbsenceOne customers and brokers.
• Manage a client portfolio of 8–10 accounts.
• Participate in AbsenceOne Center of Excellence as a team member.
• Collaborate with the Sedgwick team to ensure consistent service delivery and timely changes.
• Participate in sales finalist meetings representing AbsenceOne excellence.
• Propose ideas to improve processes and service levels.
• Develop and enhance reporting and data analytics for the AbsenceOne block.

Skills

Relationship building

Stakeholder management

Communication

Analytical thinking

Problem solving

Data interpretation

Organizational skills

Team collaboration

Travel readiness

Education

Bachelor's degree or equivalent

Job description

Job Classification:
Investment Management - Investments

Prudential's Group Insurance (GI) Customer Relationship Management team is seeking an experienced National Account Manager specializing in supporting our block of AbsenceOne customers. Our AbsenceOne offering is part of our partnership with Sedgwick caring for front-end disability services including STD, Absence, Statutory Plans and ADA for our customers with over 10,000 lives. Reporting to the Director of the Prudential AbsenceOne Center of Excellence, the incumbent is accountable for driving strategic account management, service excellence and account retention working in partnership with Prudential National Account Executives, Prudential Product, and Sedgwick Customer Service Directors as well as internal functional areas providing services to their aligned accounts.

Responsibilities:

• Accountable for the service excellence execution of our AbsenceOne customers.
• Developing successful relationships with AbsenceOne customers and brokers.
• Managing a client account portfolio of 8-10 accounts.
• Actively participating as a member of the AbsenceOne Center of Excellence Team and being a champion of teamwork within the group.
• Collaborating directly with functional partners, including the Sedgwick Team, to ensure consistency of service delivery, issue resolution, and program specific changes and enhancements are implemented timely and accurately.
• Participating in sales finalist meetings, representing the excellence offered through the AbsenceOne program.
• Providing fresh ideas, perspectives and process improvements that continue to drive and elevate service excellence to our customers.
• Working to develop and enhance reporting and data analytics around our AbsenceOne block.

Required Qualifications

• Bachelor's degree or equivalent experience.
• 5-8 years of client-facing experience, preferably within the insurance industry; 4-5 years of benefits and/or leave administration experience is a plus.
• Ability to support primarily West Region accounts, including Mountain and Pacific time zones.
• Strong relationship-building and stakeholder management skills.
• Demonstrated ability to solve complex problems and identify process improvement opportunities.
• Strong learning agility and adaptability.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Ability to analyze data and translate insights into actionable recommendations.
• Strong collaboration and teamwork skills.
• Excellent analytical and interpretive capabilities.
• Resilient and able to thrive in a fast-paced environment.
• Willingness to travel approximately 15%-20%.

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $106,000.00 to $174,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email [e-mail].

If you are experiencing a technical issue with your application or an assessment, please email [e-mail] to request assistance.