Group Insurance Team Lead, Claims (STD) / Virtual

Prudential Financial; United States; Hybrid; USD 89,000 - 147,000; Full time

Benefits offered by this job

Market competitive base salaries

Yearly bonus potential

PTO and leave benefits

401(k) with company match (up to 4%)

Company-funded pension

Job summary

Prudential Financial is seeking a Team Lead for Short-Term Disability/Absence and Paid Leave Claims to guide a skilled team in delivering accurate benefit payments and outstanding customer service. You will monitor performance, coach staff, and drive improvement initiatives across processes and risk controls.

The role requires strong leadership, deep claims knowledge, and collaboration across stakeholders to support financial wellness for customers and communities.

Qualifications

• Minimum of three years in Group Insurance Operations or claims.
• Experience with STD/Absence/Paid Leave claim management and offsets.

Responsibilities

• Lead team to achieve customer service and claims excellence.
• Ensure accuracy of disability benefits payouts based on offsets and contract provisions.
• Monitor, track and analyze reporting for offset management.
• Develop action plans to improve team and individual performance.
• Build and maintain internal and external customer relationships.
• Provide coaching and development to direct reports.
• Drive continuous process improvement and team engagement.
• Identify successors for key leadership positions.
• Ensure compliance with risk, control and escalation requirements.

Skills

Leadership

Customer service

Analytical thinking

Team coaching

Communication

Time management

Problem solving

Collaboration

Proficiency with Teams

Proficiency with MS Word & Excel

Education

Bachelor’s Degree preferred

Tools

Teams

MS Word

Excel

Job description

Job Classification:

Operations - Insurance Operations

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career - all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

For over 150 years, Prudential’s diverse and talented employees have been committed to helping employees and their families grow and protect their wealth through a variety of products and services, including Group Disability Insurance. We are known for delivering on our promise to our customers and are recognized as a trusted brand and one of the world’s most admired companies.

We measure our long-term success on our ability to deliver value for shareholders, meet customer needs, attract, and develop the best talent in our industry, offer an inclusive work environment where employees can develop to their full potential and give back to the communities where we live and work.

We are committed to keeping our promises and doing business the right way.

The Team Lead, Short-Term Disability/Absence and Paid Leave Claimswill deliver benefit experiences that help create and protect financial wellness, making a meaningful impact in the lives of our customers and our communities.

What you can expect:

• Lead the team to achieve customer service and claims management excellence.

• Ensure accuracy of benefits paid on disability claims based on the deductible sources of income (offsets) and other contractual provisions outlined within the certificates.

• Monitor, track and analyze reporting to ensure appropriate offset management of claims.

• Develop effective action plans that result in improved team and individual performance.

• Build and maintain internal and external customer relationships.

• Provide direct reports with ongoing support, appropriate training, positive/constructive feedback, coaching and recognition in an inclusive manner.

• Drive employee engagement and continuous process improvement to remove barriers and enhance team effectiveness.

• Provide for business continuity by identifying potential successors and emerging leaders for the key leadership positions on your teams.

• Ensure team is in compliance with their obligations regarding risk identification, risk assessment and risk monitoring, control, and escalation.

What you’ll need:

• Minimum of three years in a Group Insurance Operations or claims experience required.

• A proven understanding of STD/Absence/Paid Leave claim management processes and offset management required.

• Strong critical thinking, mathematical, problem solving, decision making, and analytical skills required.

• Detail oriented with solid interpersonal skills.

• Proven strong Customer Service skills.

• Prior coaching, mentorship or leadership skills is a must.

• Ability to problem solve independently.

• Proven focus on continuous improvement.

• Ability to collaborate across business.

• Strong communication (verbal and written) and time management skills required.

• Proficiency in Teams, MS Word, and Excel.

It’d be a plus if you had:

• Bachelor’s Degree preferred.

• Direct supervisory experience.

#LI-MG1

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $89,000.00 to $147,000.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, wherein an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers.Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email [e-mail].

If you are experiencing a technical issue with your application or an assessment, please email [e-mail] to request assistance.