Account Manager - Middle Market Newton / Wichita office

Conrade-Insurance-Group; Newton (KS); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

Life Insurance

Parental Leave

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Paid Time Off (PTO)

Bereavement Leave

Employer Paid Short Term Disability

Cancer Insurance

Critical Illness Insurance

Paid Holidays

FSA/HSA Dependent Care Spending Amount

Employee Assistance Program

BCBS Health Insurance

Job summary

Conrade-Insurance-Group seeks an Account Manager to service an assigned group of clients and their employees, ensuring timely processing of enrollments, terminations, and changes. The role supports Open Enrollment and educates clients on benefits, partnering with Employee Benefits teams and carriers to resolve issues.

The position emphasizes strong client relationships, efficient use of agency systems, and accurate processing across multiple platforms, with travel to employer sites as needed.

Qualifications

• Experience in a work insurance setting or college coursework related to insurance is preferred.
• Ability to manage multiple tasks and prioritize workload.
• Licensed in Accident & Health or willing to obtain within 3–6 months of hire.

Responsibilities

• Provide timely servicing for an assigned group of clients and their employees.
• Process enrollments, terminations, changes, and address updates; research discrepancies.
• Support Open Enrollment activities and educate clients on coverage.

Skills

Client service

Time management

Communication

Problem solving

Education

One year insurance experience or 60 college hours

Associate degree desirable

Tools

HRIS platforms

Agency Management systems

Job description

Job Description

Job Summary: Newton / Wichita offices

Account Managers working in our Wichita office are client service counselors who support existing clients throughout each insurance renewal cycle while managing day-to-day tasks and projects. Account Managers are also time management, process, and technology experts who constantly improve their ability to use agency and carrier systems. They are carrier and coverage experts who use their expertise to solve problems.

Benefits

• Dental Insurance
• Vision Insurance
• Life Insurance
• Parental Leave
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Paid Time Off (PTO)
• Bereavement Leave
• Employer Paid Short Term Disability
• Cancer Insurance
• Critical Illness Insurance
• Paid Holidays
• FSA/HSA Dependent Care Spending Accounts
• Employee Assistance Program
• BCBS Health Insurance

Responsibilities

• Duties:
  • Responsible for the timely servicing of an assigned group of clients and their employees.
  • Process enrollments, terminations, benefits changes, salary, and address changes as needed. Research and correct enrollment discrepancies and process retroactive changes.
  • Manage individual workload and follow through on assignments effectively and on time.
  • Support Employee Benefits Consultants during open enrollment and beyond, helping to guide and educate people about the fundamentals and benefits of the coverage they are eligible for and participate in.
  • Communicate professionally with business partners, clients, prospective clients, and their employees.
  • Serve as a liaison between clients' employees, insurance companies, and related service providers.
  • Travel to employer sites for servicing, enrollment, and education purposes when needed.
  • Effectively utilize multiple internal and external computer systems/programs to assist clients, prospective clients, and their employees, including selected HRIS platform(s) and Agency Management program(s), while following established workflows/ documentation requirements.
  • Complete required Continuing Education and related processes to maintain state-specific insurance license(s). Participate in and be open to professional development opportunities to maintain the required skill level and industry knowledge.
  • Build positive relationships on an internal and external basis.
  • Work closely with the Employee Benefits team.
  • Assist with the development and production of proposals and review booklets.
  • Work on special projects as required.
  • Be accountable.
• Responsibilities:
  • Rapid and accurate responsiveness to clients.
  • Strong relationships with carriers, clients, and team members
  • Able to solve complex insurance and risk management issues
  • Consistently provides clients with actionable insights and guidance
  • Mentor future Account Managers
  • Effectively manage a book of business adherent to the most recent technology available
  • Coordinate renewals with clients and producers
  • Complete audits on auditable policies
  • Make arrangements for client premium financing or direct debit
  • Coordinates the preparation of and distribution of certificates and auto-identification cards

Requirements

Education and Experience: One year experience in a work insurance setting or 60 hours of college coursework, an associate degree desirable.

Related Experience: Accident & Health insurance license required within 3-6 months of hire, unless already licensed.