Account Manager, Mid-Market (East)

Sitecore; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

Join Sitecore as an Account Manager, focusing on managing and expanding relationships with existing clients. This role involves understanding customer needs, driving revenue growth through upselling, and ensuring long-term success. Ideal candidates will have a strong background in software sales and excellent communication skills.

Benefits

Great team and company culture

Commitment to diversity and inclusion

Qualifications

• 5+ years’ experience in software sales or SaaS environment.
• Account management experience in an enterprise environment.
• Strong understanding of digital marketing and content management.

Responsibilities

• Manage and grow relationships with existing customers.
• Identify upselling and cross-selling opportunities.
• Develop strategic account plans to maximize satisfaction.

Skills

Communication

Business Acumen

Customer Satisfaction

Sales Experience

Digital Marketing Concepts

Job description

Join to apply for the Account Manager, Mid-Market (East) role at Sitecore

Finding top talent to fuel Sitecore's growth and leadership in the DXP market │ GTM │Talent Acquisition

About Us: Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.

Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.

About the Role / The Opportunity:

As an Account Manager, your primary focus is managing and growing relationships with our existing customer base. You will take ownership of existing customer relationships, identify growth opportunities, and drive strategic expansion — all with the goal of maximizing customer retention and long-term success. This role requires self-motivated top performers who thrive on winning new business, understanding complex business challenges, and effectively communicating the value of Sitecore solutions to various client audiences.

What You’ll Do:

• Act as the primary contact for designated accounts, fostering strong relationships across all levels.
• Understand each customer's objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
• Identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
• Collaborate with internal teams and leverage Sitecore’s partner network for client support.
• Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
• Monitor customer health and address issues promptly to ensure long-term partnerships.
• Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.

What You Need to Succeed:

• 5+ years’ experience in software sales (full-cycle) or SaaS environment.
• Account management/sales experience in an enterprise environment, preferably in Content Management, Customer Experience, Commerce, or Digital Asset Management technologies.
• Strong business acumen and understanding of digital marketing concepts and content management systems.
• Excellent communication skills to build rapport and credibility with clients at all levels.
• Results-oriented mindset focused on customer satisfaction, retention, and revenue growth.
• Ability to manage multiple priorities effectively in a fast-paced environment.

Additional Skills That Could Set You Apart:

• Experience presenting to executive stakeholders and showcasing strong communication skills.
• High empathy and enthusiasm for digital customer experience.
• Tenacious, ambitious, self-starter, curious, coachable, emotionally intelligent, and self-aware.

Why you should click ‘Apply’:

• Join a growing market with enormous potential and contribute to our success and your career development.
• Enjoy a great team and company culture, with a commitment to diversity and inclusion, recognized by awards.

Note: After an offer is made and accepted, E-verify will be used to confirm your employment eligibility as required by U.S. law. Sitecore is an equal opportunity employer, committed to diversity and inclusion.