Account Manager (Miami)

Fresha; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

jobr.pro is seeking an exceptional Account Manager to join our dynamic team in Miami, Florida. This role involves building long-term relationships and driving revenue growth for the Fresha platform. The ideal candidate should have at least 2 years of experience in account management and a passion for autonomous work in a fast-paced environment.

You will collaborate with various teams, execute effective upselling strategies, and ensure a great partner experience through consistent engagement. A bonus for candidates with bilingual skills or CRM experience.

Qualifications

• Minimum 2 years of experience in Account Management with a proven track record.
• Experience managing the full sales cycle and driving revenue generation.
• Fluency in English and another language is a bonus.

Responsibilities

• Collaborate closely with other departments for a seamless partner experience.
• Meet Key Performance Indicators on monetization and retention.
• Analyze reports and execute upselling plans to increase revenue.

Skills

Account Management

Revenue Growth

Sales Cycle Management

SaaS Sales

Collaboration

Tools

Hubspot

Job description

Role Overview

Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to join our global business.

Reporting directly into the Head of Account Management, and working collaboratively with commercial, marketing & product teams, you will be accountable for building long‑term relationships and driving revenue growth and retention of the Fresha platform.

This is a great opportunity for someone looking to work in a fast‑paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.

To foster a collaborative environment that thrives on face‑to‑face interactions and teamwork, all Fresha employees work from the office five days per week.

What you will be doing

• Collaboration – Work closely with other departments to ensure a seamless partner experience
• Accountable – Meeting Key Performance Indicators on monetization, revenue growth, and retention by proactively engaging with and educating our Partners on the value of the Fresha platform
• Execute – Analyze reports and execute effective plans to upsell and increase revenue generation from existing accounts
• Build – Ensure strong Partner Experience by building meaningful relationships by attending face‑to‑face and video meetings with your accounts
• Engage – Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churn

What we are looking for

• Experience – Minimum 2 years of solid Account Management with a track record of success in revenue growth
• Manage Full Sales Cycle – 2‑3 years, taking an account from onboarding to long‑term revenue generation
• Selling into SMB – 2‑3 years, being able to close sales and generate incremental revenue
• Team Player – must be happy to ‘roll sleeves up’ and assist the team whenever required. Comfortable working in a fast‑paced and changing environment. Demonstrable experience in effectively managing and driving commercial growth from a large account portfolio, ideally in the SaaS industry

Added Bonus

• Bi‑lingual – Fluency in English and another language, e.g., Spanish, Thai, Mandarin
• Multi‑selling – Experience with selling multiple products at a time
• CRM – Experience with a CRM, we use Hubspot

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.