Account Manager, Medical Devices — Growth & Retention

NIOX; Morrisville (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

NIOX is seeking an Account Manager to support annual sales objectives through exceptional customer service and strategic account management across the Americas. You will manage renewals, expand product utilization, and collaborate with sales leadership, clinical sales reps, and operations to deliver an outstanding customer experience.

The role requires building strong customer relationships, driving revenue growth, and maintaining accurate CRM data while adhering to SOPs and company policies.

Qualifications

• High school diploma required.
• Bachelor's degree in communications, business, or related field.
• At least 2+ years of work experience in account management or sales.
• Proven ability to up-sell and generate revenue.
• Professional phone presence and listening skills.
• Strong CRM and relationship management skills.

Responsibilities

• Manage a portfolio of assigned customer accounts throughout the lifecycle.
• Drive customer retention by overseeing renewals and contract execution.
• Proactively engage customers on expiring products and expansion opportunities.
• Build relationships with key stakeholders to understand business needs and deliver value.
• Conduct regular account reviews on satisfaction, adoption, and growth opportunities.
• Collaborate with field sales, operations, and finance to ensure a seamless customer experience.

Skills

Account management

Customer service

Upselling

Relationship building

CRM

Sales

Education

High school diploma

Bachelor's degree in communications, business, or related field

Tools

Salesforce

Outlook

Excel

Word

SAP Business One

Job description

NIOX is seeking an Account Manager to support annual sales objectives through exceptional customer service and strategic account management across the Americas. You will manage renewals, expand product utilization, and collaborate with sales leadership, clinical sales reps, and operations to deliver an outstanding customer experience.

The role requires building strong customer relationships, driving revenue growth, and maintaining accurate CRM data while adhering to SOPs and company policies.