Account Manager, Marketplace

Collectors Universe, Inc.; Tennessee; Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

People & Team Events

Job summary

Collectors Universe, Inc. is seeking an Account Manager to own relationships with PSA Exchange buyers, acting as a strategic consultant to ensure campaigns perform well and purchases arrive on time.

You’ll blend relationship management, operational oversight, and growth planning within a fast-evolving ecosystem, reporting to the Senior Supervisor, Marketplace Account Management. This role offers remote or hybrid work options in the United States and involves up to 10% travel to support buyer

Qualifications

• Deep experience and familiarity with trading cards.
• Proven ability to manage relationships with multiple stakeholders, including external, and drive measurable business outcomes.
• Excellent communication, organization, and problem-solving skills.
• 2-5+ years of experience in account management or client success (preferably in eCommerce, collectibles, or B2B SaaS).

Responsibilities

• Serve as the primary point of contact for a portfolio of PSA Exchange buyers, developing tailored strategies to grow their businesses.
• Monitor buying performance and metrics to identify opportunities for optimization and growth.
• Guide new sellers through setup, best practices, and marketplace tools to ensure smooth adoption and success.
• Advise accounts on pricing, inventory strategy, and other opportunities to improve conversion and buying velocity.
• Represent account needs internally by surfacing insights and feature requests that improve PSA Exchange performance and usability.
• Support special programs, campaigns, or events designed to drive awareness and participation in PSA Exchange.

Skills

Relationship management

Communication

Problem solving

Excel

Google Sheets

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re looking for an Account Manager to own relationships with our top buyers and help drive demand across the PSA Exchange Marketplace. You’ll act as a strategic consultant, ensuring your accounts have a seamless experience, their purchasing campaigns perform well, and their purchases arrive on time. This role blends relationship management, operational oversight, and strategic growth planning within one of the fastest-growing parts of the Collectors ecosystem. You’ll report to the Senior Supervisor, Marketplace Account Management and work from our Santa Ana, CA or Jersey City, NJ offices. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process. Travel of up to 10% is required for this role.

What You’ll Do

• Serve as the primary point of contact for a portfolio of PSA Exchange buyers, developing tailored strategies to grow their businesses
• Monitor buying performance and metrics to identify opportunities for optimization and growth
• Guide new sellers through setup, best practices, and marketplace tools to ensure smooth adoption and success
• Advise accounts on pricing, inventory strategy, and other opportunities to improve conversion and buying velocity
• Represent account needs internally by surfacing insights and feature requests that improve PSA Exchange performance and usability
• Support special programs, campaigns, or events designed to drive awareness and participation in PSA Exchange

Who You Are

• Deep experience and familiarity with trading cards
• Proven ability to manage relationships with multiple stakeholders, including external, and drive measurable business outcomes
• Excellent communication, organization, and problem-solving skills
• Proficient with Google Sheets / Microsoft Excel 2-5+ years of experience in account management or client success (preferably in eCommerce, collectibles, or B2B SaaS)

Salary Range: The salary range for this position is $80,000-$100,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Reasons To Join Us

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.

#LI-remote #BI-remote #BI-hybrid

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.

We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here.

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.