Account Manager - Manager IT Services

ITPartners+; Buffalo (NY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance (employee)

Dental & Vision options

Life Insurance

Paid time off

401(k) with company match

Job summary

ITPartners+ in Buffalo, NY seeks an Account Manager – Managed IT Services to own and grow a portfolio of partners, drive recurring revenue, and build new partnerships in the Buffalo area. You will serve as a trusted advisor, uncover opportunities, and coordinate with engineering, sales, and service teams to deliver value.

The role blends account management with business development, focusing on technology solutions, cybersecurity, cloud, and infrastructure to meet partner goals.

Qualifications

• 3-5 years of experience in B2B sales, account management, client success, or business development.
• Comfortable owning both an existing book of business and a new‑business pipeline.
• Enjoys hunting for opportunities rather than relying solely on inbound leads.
• Communicate, negotiate, and present confidently with stakeholders at every level.
• Use strong relationship‑building skills to establish trust and rapport with partners.
• Understand IT services and connect technology solutions to partner business needs.
• Work independently, manage competing priorities, meet deadlines, and maintain accurate CRM activity.
• MSP or technology industry experience and a bachelor’s degree in business, IT, or a related field are preferred.

Responsibilities

• Own and grow an assigned portfolio of ITPartners+ partners and recurring revenue.
• Build trusted relationships with business owners, executives, and key stakeholders.
• Understand each partner's business, goals, challenges, technology environment, and future priorities.
• Identify opportunities to expand partnerships through additional technology, cybersecurity, cloud, infrastructure, and business solutions.
• Lead strategic partner conversations around priorities, risks, and upcoming initiatives.
• Collaborate with engineering, project, sales, and service teams to deliver a consistent partner experience.
• Take ownership of communication when challenges arise and help coordinate the right resources toward resolution.
• Build and maintain a healthy pipeline of prospective partners throughout the Buffalo market.
• Generate new opportunities through prospecting, networking, referrals, community involvement, and relationship building.
• Develop relationships with business owners and executive‑level decision makers.
• Lead discovery conversations focused on business goals, technology challenges, risk, and future needs.
• Collaborate internally to develop solutions and proposals aligned with prospective partner needs.
• Own opportunities through the sales process and convert new relationships into long‑term ITPartners+ partnerships.
• Help grow ITPartners+' presence and relationships within the Buffalo business community.

Skills

B2B sales

Account management

Client success

Business development

CRM mastery

Stakeholder comms

Tech solutions

Education

Bachelor's degree in business or IT

Tools

CRM software

Job description

Buffalo, NY and Surrounding AreasDo you enjoy building meaningful relationships, helping organizations grow through technology, and making a positive impact on people?

Buffalo, NY and Surrounding AreasDo you enjoy building meaningful relationships, helping organizations grow through technology, and making a positive impact on people?

Who We Are

ITPartners+ is an IT Managed Services Provider experiencing rapid growth. A multiple winner of the Best and Brightest Companies to Work For, ITPartners+ has rapidly grown thanks to our core values of Do Great Work, Make It Fun, and Think Big. These values have helped us foster a work environment that is supportive, goal-oriented, and just plain fun.

Who You Are

As an Account Manager – Managed IT Services (internally titled Partner Executive) serving Buffalo, NY and the surrounding areas, you are a relationship-driven business leader who builds trust, creates meaningful partnerships, and helps organizations achieve their goals through strategic technology solutions. This is a hybrid account management and business development role. You'll own a portfolio of existing ITPartners+ partners, and the recurring revenue associated with those relationships, while also building new relationships and bringing new partners to ITPartners+.

You’ll serve as a trusted advisor to current partners, uncover opportunities to create additional value, and actively develop new business throughout the Buffalo market.

Protect and Grow Existing Partner MRR | Build and Win New Partner MRR

What You Will Do

Partner Relationships & Growth

• Own and grow an assigned portfolio of ITPartners+ partners and recurring revenue.
• Build trusted relationships with business owners, executives, and key stakeholders.
• Understand each partner's business, goals, challenges, technology environment, and future priorities.
• Identify opportunities to expand partnerships through additional technology, cybersecurity, cloud, infrastructure, and business solutions.
• Lead strategic partner conversations around priorities, risks, and upcoming initiatives.
• Collaborate with engineering, project, sales, and service teams to deliver a consistent partner experience.
• Take ownership of communication when challenges arise and help coordinate the right resources toward resolution.

New Partner Development

• Build and maintain a healthy pipeline of prospective partners throughout the Buffalo market.
• Generate new opportunities through prospecting, networking, referrals, community involvement, and relationship building.
• Develop relationships with business owners and executive‑level decision makers.
• Lead discovery conversations focused on business goals, technology challenges, risk, and future needs.
• Collaborate internally to develop solutions and proposals aligned with prospective partner needs.
• Own opportunities through the sales process and convert new relationships into long‑term ITPartners+ partnerships.
• Help grow ITPartners+' presence and relationships within the Buffalo business community.

Your Skills and Background

• Bring 3-5 years of experience in B2B sales, account management, client success, or business development.
• Is comfortable owning both an existing book of business and a new‑business pipeline.
• Enjoys hunting for opportunities rather than relying solely on inbound leads.
• Communicate, negotiate, and present confidently with stakeholders at every level.
• Use strong relationship‑building skills to establish trust and rapport with partners.
• Understand IT services and connect technology solutions to partner business needs.
• Work independently, manage competing priorities, meet deadlines, and maintain accurate CRM activity.
• MSP or technology industry experience and a bachelor’s degree in business, IT, or a related field are preferred.

Benefits of Working at ITPartners+

• 99% fully paid for healthcare coverage for the employee
• Health premiums subsidized for family
• Optional Subsidized Dental & Vision Insurance
• Life Insurance & AD&D
• Maternity & Paternity Leave (Including foster and adoption)
• Unlimited paid time off
• 401(k) retirement plan and company profit‑sharing opportunity (PShares)
• A focus on personal growth
• A fun work environment with bonuses and company events

Our mission at ITPartners+ is to positively impact people

We accomplish it through building and nurturing the best team possible, the best partners, and giving back to our community. To learn more about us, check out our website at www.itpartners.com or connect with us on LinkedIn at www.linkedin.com/company/itpar.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Equal Opportunity Employer

ITPartners+ is an Equal Opportunity Employer who will not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, disability, or age.