Account Manager – Major Accounts

Chubb Ltd.; Philadelphia (Philadelphia County); On-site; USD 55,000 - 85,000; Full time

Job summary

Chubb Ltd. seeks a billing, collections and customer service professional to manage major accounts such as Global Casualty, ESIS and Casualty Risk Construction. The role focuses on reducing aged receivables, setting account parameters, and ensuring accurate billing and revenue recognition.

The candidate will collaborate with business units and external clients to address servicing needs, guide on payment methods, and deliver timely reporting while supporting system enhancements and project work.

Responsibilities

• Reduce aged receivables and unapplied cash by following collections procedures with escalation as needed.
• Establish account parameters in SBS within 48 hours for accurate billing and revenue recognition.
• Coordinate with business units and external clients to understand servicing needs and respond to inquiries promptly.
• Provide guidance on funding and payment methods to meet client needs while maintaining cash flow.
• Generate accurate departmental reporting within required timeframes.
• Negotiate account reconciliations to a successful conclusion.
• Participate in special projects and system improvements, including writing business requirements or testing.

Job description

This position is responsible for the billing, collections and customer service for major accounts (Global Casualty, ESIS and Casualty Risk Construction).

Duties & Responsibilities

• Reduce aged receivables and unapplied cash by strictly following collections procedures with appropriate escalation. Calls and emails sent within guidelines.
• Effectively establish account parameters in SBS within 48 hours of receipt of documentation for accurate billing, financial recording, and revenue recognition.
• Work closely with business units and external clients to fully understand their needs and servicing requirements. Respond timely and accurately to all inquiries.
• Provide guidance and direction on optimal funding and payment methods to satisfy client needs, while maintaining corporate financial integrity and cash flow goals.
• Provide accurate departmental reporting within the required timeframe.
• Effectively negotiate account reconciliations to conclusion.
• Actively participate in special projects and system improvements. Participation can include writing business requirements, system testing, etc.