Senior Technical Program Manager (Hybrid)

rewardsnetwork; Chicago (IL); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Rewards Network in Chicago is seeking a Senior Technical Program Manager to own planning, governance, and delivery of the company’s most strategic programs. You’ll oversee large-scale transformations, onboarding initiatives, and major integrations across product, engineering, data, partner management, marketing, and operations from conception through launch.

You’ll report to the Senior Director of Product as an embedded owner, thriving in a fast-paced, data-driven environment.

Qualifications

• Experience leading large, cross-functional programs spanning product, engineering, data, marketing, and operations.
• Ability to define plans, timelines, milestones and governance models.
• Proven track record in driving on-time, high-impact deliveries.

Responsibilities

• Own end-to-end program management for complex strategic initiatives and platform transformations.
• Define and maintain program plans, timelines, milestones, and cross-program dependencies.
• Identify, track, and mitigate risks; escalate and trade off scope, schedule, or resources as needed.
• Coordinate with Product leadership to sequence work against available resources and govern program health.
• Own program-level reporting to executives and translate complex delivery details into clear summaries.
• Manage cross-program dependencies with internal partners and external integrations.
• Lead cross-functional execution of product launches and go-to-market plans across multiple teams.
• Serve as the primary connective tissue for cross-functional programs and escalate as needed.
• Continuously improve program management practices and governance processes.
• Leverage AI tools to increase program management velocity.

Skills

Program management

Cross-functional leadership

Risk management

Stakeholder communication

AI workflow optimization

Job description

About Rewards Network

For 41 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty programs.

Our Culture

At Rewards Network, you'll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company's success. We take pride in partnering with the world's most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential.

Job Overview

The Senior Technical Program Manager at Rewards Network owns the planning, governance, and delivery of the company's most complex, strategic programs - including large-scale product transformations on our consumer- and restaurant-facing sides of the business, major product modernization initiatives (from discovery through launch), large-scale partner and restaurant onboarding programs, new strategic partner and payments integrations, and core payments infrastructure upgrades and migrations. Each of these spans multiple concurrent workstreams across Product, Engineering, Data, Partner Management, Marketing, and Operations. This role owns the end-to-end timeline, success, and delivery health of that program portfolio - from Conception through launch - establishing the operating rhythm and managing cross-program dependencies, risk, and stakeholder communication so Rewards Network's highest-priority initiatives land on time, meet a standard of greatness, and align with business objectives.

This is an embedded owner into the cross-functional team:

someone senior enough to operate without handholding, deep enough in the details of the work to know why each program matters (not just its next milestone), and comfortable reporting credibly in both directions - upward (to executives and senior leaders) with clean, balanced, actionable updates, and outward (to Partners, Ops, Marketing, and Engineering) to ensure alignment. This role reports directly to the Senior Director of Product and is an experienced individual contributor role for someone who thrives at the intersection of rigorous program governance and cross-functional influence at the executive level.

This is a hybrid position that requires in office presence 3 days a week (Tuesday-Thursday) in Chicago.

What you'll bring to the table: (Responsibilities)

• Own end-to-end program management for Rewards Network's most complex, cross-functional strategic initiatives - spanning platform transformations, product modernization efforts, large-scale partner and merchant onboarding, new partner and payments integrations, and core payments infrastructure upgrades - often managing several concurrently.
• Define and maintain program plans, timelines, milestones, and cross-program dependency maps; drive accountability against committed dates and quality bars.
• Proactively identify, track, and mitigate risks and issues; escalation appropriately and recommend trade-offs when scope, schedule, or resources require rebalancing.
• Work with Product leadership to ensure the right work is sequenced against available resources. Establish and run the governance operating model - steering committees, working-team cadences, and review rhythms - to keep each program's health visible without active leadership involvement.
• Own program-level reporting and status communication to executives, senior leadership, and key stakeholders; translate complex delivery details across multiple concurrent programs into simple, clear, decision-ready summaries.
• Manage cross-program dependencies with internal partners and external integrations (e.g., loyalty program partners); ensure alignment on requirements, timelines, and acceptance criteria across every program in the portfolio.
• Own the cross-functional execution of product launches and go-to-market plans: coordinate readiness, dependencies, timing, and stakeholder alignment across Product, Engineering, Marketing, Sales, Legal, Finance, and Partner Management. Partner closely with Marketing on positioning and messaging, but owns the plan, the timeline, and an on-time, successful delivery.
• Serve as the primary point of contact and connective tissue for cross-functional programs - this includes applying pressure (or escalation) to other leaders as needed to keep programs on-track.
• Continuously improve program management practices, tools, templates, and governance processes, including eliciting feedback on how we can continue to improve them.
• Leverage AI tools and workflows to increase program management velocity